Melissa Glover
San Jose,CA
Summary
Motivated employee enthusiastic about helping team members and clientele. Talented and knowledgeable server compassionate about upholding industry standards and resourceful in balancing customer, company and employee needs.
Overview
11
11
years of professional experience
Work History
Shift Lead/Evening Manager
Park Station Hashery
San Jose
06.2022 - Current
- Maintain knowledge of current and rotating beer tap and can selections
- Inventoried stock and placed new orders for supplies according to demand.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons while providing exceptional service to a high volume of daily customers.
- Handled money transactions accurately while following company procedures for all cash and credit transactions
- Followed all opening and closing procedures including cleaning, sanitizing, evening bank drops/ cash out
- Created raport with the local community to ensure returning customer base
- Promoted and sold a variety of local craft beer
Crew Member
Trader Joe's
Monterey, California
10.2018 - 05.2022
- Stocked and wrote weekly order for beer and wine section
- Upheld high standards of productivity and quality in operations.
- Built and maintained relationships with employees and customers
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Monitored expiration dates on food products to ensure quality control measures were met.
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Received and stocked incoming produce shipments.
Server/ Alcohol Sales
Olympia Golf Course
Olympia, Washington
07.2014 - 12.2017
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, and new beer
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared drinks according to standard recipes.
- Promoted and sold variety of beer and alcoholic beverages
- Participated in regular cycle counts of the beer inventory.
Education
Bachelor of Science - Social Work
Humboldt State University
Arcata, CA06-2014
Skills
- Cash handling
- Customer service
- Product knowledge
- Team leadership
- Effective communication
- Relationship building
- Team collaboration
- Attention to detail
- Multi-tasking
- Hospitality Standards
- Punctual and reliable
Timeline
Shift Lead/Evening Manager
Park Station Hashery
06.2022 - Current
Crew Member
Trader Joe's
10.2018 - 05.2022
Server/ Alcohol Sales
Olympia Golf Course
07.2014 - 12.2017
Bachelor of Science - Social Work
Humboldt State University