Melissa Gomez
Reno,NV
Summary
Reliable and detail-oriented professional with experience in healthcare support, customer service, and office operations. Skilled in communication, both in English and Spanish, with a strong ability to multitask, stay organized, and work well in fast-paced environments. Comfortable learning new systems quickly and handling responsibilities with care, accuracy, and professionalism. Committed to maintaining a clean, safe, and efficient work environment at all times.
Overview
6
6
years of professional experience
Work History
Concierge Representative
Dolan Autogroup
Reno, NV
10.2023 - Current
- Provided professional and friendly assistance to customers via phone, email, and online chat, ensuring a positive virtual experience.
- Answered general inquiries about dealership services, promotions, and vehicle availability, and routed customers to appropriate departments.
- Served as a liaison between customers and the dealership staff, ensuring accurate and timely communication.
- Maintained and updated customer records in internal systems, ensuring data integrity and confidentiality.
- Resolved customer concerns with empathy and efficiency, escalating complex issues to the appropriate team when needed.
- Conducted follow-ups with customers to ensure satisfaction and gather feedback for continuous service improvement.
Operations Lead
Keefe Commissary Network
Sparks, NV
02.2023 - 10.2023
- Directed daily warehouse operations, ensuring accurate order processing, efficient inventory flow, and timely outbound shipments in a fast-paced distribution environment.
- Supervised and mentored a team of warehouse staff, providing guidance and support to ensure high performance standards.
- Cross-trained in multiple aspects of warehouse operations, including inventory management, order fulfillment, and shipping, enabling flexibility in supporting various tasks across the team.
- Proactively identified and resolved workplace conflicts, operational challenges, and safety hazards, fostering a collaborative and solution-focused team environment.
- Enforced strict safety protocols, conducting regular hazard assessments to ensure compliance with company standards and OSHA regulations, while promoting a safe work environment.
- Maintained a clean, organized, and hazard-free work area, reducing risks and ensuring adherence to health and safety guidelines.
- Enhanced team productivity by providing ongoing training and development opportunities.
Senior Physical Therapy Aide
Premier Physical Therapy And Sports Performance
Sparks, NV
02.2019 - 01.2023
- Assisted the clinic manager in overseeing daily operations, ensuring the smooth flow of clinic activities, and maintaining a high standard of patient care.
- Maintained a clean and organized treatment area, ensuring the clinic was prepared for daily operations and safe for both patients and staff.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Assisted physical therapists during patient treatments, providing hands-on support with exercises, modalities, and ensuring proper techniques were followed for optimal patient care.
- Provided translation services for Spanish-speaking patients, ensuring clear communication regarding treatment plans, exercises, and health information.
- Ensured compliance with HIPAA regulations by maintaining accurate and up-to-date patient records and confidential information.
Education
No Degree -
Truckee Meadows Community College
Reno, NVHigh School Diploma -
Spanish Springs High School
Sparks, NV06-2017
Skills
- Communication & Interpersonal Skills
- Fluent Spanish Speaker
- Clear & Professional Communication
- Conflict Resolution Administrative & Technical Proficiency
- Computer Skills
- Attention to Detail
- Quick Learner Organizational & Operational Skills
- Effective Multitasking & Organization
- Time Management
- Equipment Maintenance & Sanitation
Languages
Spanish
Native or Bilingual
Timeline
Concierge Representative
Dolan Autogroup
10.2023 - Current
Operations Lead
Keefe Commissary Network
02.2023 - 10.2023
Senior Physical Therapy Aide
Premier Physical Therapy And Sports Performance
02.2019 - 01.2023
No Degree -
Truckee Meadows Community College
High School Diploma -
Spanish Springs High School