Melissa Gomez
MANTECA,CA
Summary
Highly efficient individual well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trainer
Chick-fil-A
12.2021 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Personal Shopper
Walmart
09.2022 - 05.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Shift Lead
Dairy Queen Grill & Chill
12.2019 - 12.2021
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Arts - Humanities
San Joaquin Delta College
Stockton05-2025
High School Diploma -
Manteca High School
Manteca, CA05.2020
Skills
- Cash Drawer Operations
- Daily Food Preparation
- Stocking and Replenishing
- Customer Service
- Teamwork and Collaboration
- Time Management
- Interactive communication skills
- Point-of-sale transactions
- Providing Feedback
- Mobile Ordering Understanding
Certification
- Food Handlers Certification, Efoodhandlers ANSI Accredited - Expires July 25, 2026
Timeline
Personal Shopper
Walmart
09.2022 - 05.2023
Trainer
Chick-fil-A
12.2021 - Current
Shift Lead
Dairy Queen Grill & Chill
12.2019 - 12.2021
Associate of Arts - Humanities
San Joaquin Delta College
High School Diploma -
Manteca High School
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