Melissa Gomez
Topnotch
Chicago,IL
2
Languages
9
years of professional experience
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Work History
Host
6 Months- Welcome and seated guests, ensuring positive first impressions and efficient table turnover.
- Manage reservations and waitlists using OpenTable to optimize
- Implement feedback collection process, improving service quality based on customer input.
- Develop strategies for increasing table turnover rates during peak hours through effective communication.
CASHIER
9 Years 1 Month- Processes transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Assist customers with inquiries and resolved issues to enhance shopping experience.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
CUSTOMER SERVICE REPRESENTATIVE
11 Months- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
High School Diploma
Skills
Accurate cash register handling supported smooth transaction completion.
Proper ID checks helped maintain compliance with sales policies.
Reliable POS system use contributed to efficient payment processing.
Efficient work habits supported consistent checkout performance.
Customer assistance improved service quality at point of sale.
Responsive customer service strengthened overall customer experience.
Basic computer and verbal communication skills supported daily operations.
Multitasking kept service flow steady during busy shifts.
LANGUAGE
Spanish - Fluent
English - Fluent
Timeline
Host
Lirica
04.2026 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
Planet Fitness
01.2022 - 12.2022Read More
CASHIER
Topnotch
09.2017 - CurrentRead More
Bogan Highschool
High School Diploma
Read More