MELISSA Gonzales
San Antonio,TX
Summary
Focused and organized, permit expediter and management with demonstrated success in interdepartmental coordination and project management. Delivers exceptional customer service through proficient active listening and professional communication skills. Over 13 years experience and 7 years as a minority, women owned across Texas.
Overview
23
23
years of professional experience
Work History
Permitting Expediter, Owner
Project Permitting Of Texas
09.2016 - Current
- Create documents with applicant information and verified data needed to submit for permit.
- Work closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Research information in municipal archives upon request for permits, zoning, address and plat.
- Inform customers additional steps needed to obtain licenses.
- Stay up-to-date on building codes laws and licensing requirements to complete intake
- Project management when in municipality review and during inspections phase till turnkey
- Issued public notification of official activities or meetings government officials, design teams, omen's representative and construction team. Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Notify operational team of expired licensing information and assist in updating State, and City applications.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Work well in a team setting, providing support and guidance.
- Work effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identifies and resolved construction issues promptly to prevent delays.
- Collaborate with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Verified completed projects met approved time, quality, and cost estimates.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Scheduled utility service providers according to project timelines.
- Conducted critical pre-installation meetings with general contractors, subcontractors, consultants, and inspectors.
Permit Manager
PDI
02.2014 - 09.2016
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Created documents with applicant information and verified data against municipality database information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Updated documents such as municipal codes and city charters.
- Cultivated interpersonal skills by building positive relationships with others.
Permit Technician
City Of San Antonio Development Services Department
01.2011 - 02.2014
- Updated operational records or licensing information using computer terminals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated documents such as municipal codes and city charters.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Owner / Operator
Elite Consulting
01.2009 - 01.2012
- Press Releases, Fact Sheets, Business Development, Create logos and marketing materials, Coordinate event with over a 1,000 in attendance, Campaign Management for school board, bond, & County court races, Secure funding/sponsorships for events
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations for clients.
- Performed statistical analyses to gather data for operational and forecast team needs.
Communications Administrative Assistant - Substitute
Harlandale ISD
01.2007 - 01.2009
- Organize Annual Cultural Arts Parade, Organize Annual Descendant Ceremony at Mission San Jose, Collaborate events with schools, non-profit organizations and business, Assist at School Board meetings, Assist in weekly newsletter, Development of save the dates, programs, flyers, Assist at district events, Photograph events, Write and distribute Press Releases
Paraprofessional
Harlandale ISD
01.2004 - 01.2007
- Assistant to teacher in Autistic Unit, Assist in curriculum and daily schedules for students, Assist in school flyers production and communications, Assist Webmaster with school web site, After school pick up monitoring
Activities Coordinator
Mission Road Development Center
01.2001 - 01.2003
- Create schedules for summer program, children with special needs, Create schedules for after school program, children with special needs, Assist in grant writing proposals, Recruit volunteers, Distribute, balance, and allocate funds for programs, Create and monitor facilitator work schedule after school and fall, Coordinate special events
Education
BA - Communications, Public Relations
Our Lady of the Lake
San Antonio, TXAssociates - Communications, Public Relations
Palo Alto College
San Antonio, TXSkills
- Business Development
- Complex Problem-Solving
- Time Management
- Strategic Planning
- Communications
- New Business Development
Webmaster
- Harlandale Girl Scouts 2005/06
- Harlandale Class of 1996
- Kiwanis Club of San Antonio 2005
Volunteer Positions
- SoTX Gala Committee
- SoTX Golf Committee
- SoTX Ambassador Committee
- SoTX Tourism Committee
- Greater San Antonio Ambassador Committee
- Mission Road Development Center Silent Auction Committee
- Girl Scouts Service Unit Director 2010
- South SA Kiwanis Club board member 2008-2010
- Jeannize Kidz board member 2009-2010
- South San Antonio Relay for Life 2006 Co-chair
- HISD 2006 Bond committee
- Schulze Elementary PTA President 2005
- PTA V-P 2004
Experience In
- Adobe InDesign
- Power Point
- Adobe Photoshop CS2
- Canva
- Constant Contact
Affiliations
Greater Chamber of San Antonio
South Texas Business Partnership
United Corpus Christi Chamber
Hispanic Chamber of Commerce
CREW
Mission Road Development Center Gala Fundraising Committee
Ambassador and Tourism Committee SOTX
Ambassador Committee SACC
Land Use Committee SOTX
Events Committee SOTX
Timeline
Permitting Expediter, Owner
Project Permitting Of Texas
09.2016 - Current
Permit Manager
PDI
02.2014 - 09.2016
Permit Technician
City Of San Antonio Development Services Department
01.2011 - 02.2014
Owner / Operator
Elite Consulting
01.2009 - 01.2012
Communications Administrative Assistant - Substitute
Harlandale ISD
01.2007 - 01.2009
Paraprofessional
Harlandale ISD
01.2004 - 01.2007
Activities Coordinator
Mission Road Development Center
01.2001 - 01.2003
BA - Communications, Public Relations
Our Lady of the Lake
Associates - Communications, Public Relations
Palo Alto College