Melissa Gonzales
SAN ANTONIO,TX
Summary
A detailed-oriented individual with an array of knowledge and experience in professional settings. Possesses exceptional interpersonal, communication, and organizational skills. Specializes in quickly identifying needs and utilizing resources to meet deadlines and accomplish short- and long-term goals. Dedicated to performing tasks with exceptional levels of customer service and quality. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
37
37
years of professional experience
Work History
Sr. Health Screening Coordinator
eHealth Screenings- A Premise Health Company
San Antonio, TX
09.2022 - Current
- Work as a Project Manager by planning, organizing and managing Corporate Biometric Health Screening Events from start to finish using developed guidelines for smooth events up to 100 activities/screening keys per month
- Effectively communicating with clients maintaining satisfaction that instills confidence in customers that they will have a successful event
- This would include any Master Service Agreements, working with Brokers, developing Incentive Health Programs to build event details
- I work with different teams to provide details to all departments to ensure that proper training has been completed to ensure a successful event
- Work with our billing department to ensure invoicing for events is accurate and ensure cost control and proper quoting for each project
- Host Webinars or client conference informational sessions to provide screening process details and instructions
- Accurately enter scheduled event details into EHS scheduling system based on screening requests and client communications
- Evaluate participation levels, make recommendations to clients to increase or reduce event levels- then pull and combine pre-filled lab paperwork via email to the sites with a high regard for HIPPA and securing all documents with password protections using Adobe, PowerPoint, Excel and Microsoft Word daily
- Actively maintain communications with clients and all site contacts to ensure the event has everything it needs for each event as well as following up afterwards to supply completion and aggregate reporting to the client for Health Insurance incentives
- Work with Clients on Aggregate Reports of health screenings and discuss ways to improve overall results for their employees and communicate the importance of working with their PCP's to ensure proper actions are in place to improve results
- Have a good understanding of HIPAA, BAA’s, data imports and exports –and all of the other fundamentals of the position
Member Services Specialist
Modern Mingle
San Antonio, TX
09.2019 - 03.2020
- Formed relationships with members and potential members to achieve success
- Planned and hosted various networking events for members such as themed mixers, speed-dating socials, outdoor events, and game nights
- Coordinated planned events with third-party vendors to ensure company and vendor policies and deadlines were attained
- Managed monthly email campaigns to provide member subscribers with useful industry information and upcoming event schedules
- Educated members on personalized services and extensive screening processes to ensure quality connections
- Supported day-to-day Administrative Operations such as processing background checks & payments, and scheduling member interviews
- Documented and forwarded member connections using the SmartMatch system
- Tracked member details and experiences to support the director’s research for future
Stylist
Self Employed
San Antonio, TX
01.2010 - 08.2019
- Provided clients with a full range of hair care services
- Assessed client needs and provided professional opinions on proper treatment
- Established effective client relationships to generate long-term business
- Educated clients on the benefits of various self-maintenance methods
- Sold and promoted various products
- Performed administrative tasks such as scheduling appointments, answering phone calls, and maintaining client files and confidentiality
- Continued to maintain Cosmetology license by staying abreast of updated styles and standards
- Operated workspace according to OSHA guidelines.
Account Assistant
LiveWire Special Events
Dallas, TX
07.2005 - 10.2009
- Provided event management support to clients and vendors
- Created and managed various financial proposals, contracts, and permit requests
- Performed administrative tasks such as communicating and documenting account updates, invoicing, and change order requests for event costs.
Administrative Assistant/Sales Agent
Nationwide Insurance
Dallas, TX
06.2000 - 06.2005
- Generated new business opportunities via company leads, networking, and referrals
- Managed existing client accounts to ensure up-to-date premiums, payments, and client information
- Created and distributed various marketing materials
- Reviewed and processed State Regulated Insurance documents and premiums
- Managed daily administrative operations.
Corporate Training and Business Specialist
Supercuts/Great Clips
San Antonio - Austin - Dallas, TX
04.1987 - 06.2000
- Served as a corporate liaison in the assigned region assisting franchisee owners with corporate salon expectations and operations
- Trained stylists who attended the corporate academy events
- Managed and visited salons within the market and completed assessments on salon operations
- Collaborated with salon managers on determining goals to increase sales and productivity
- Completed necessary documentation and assessments in a timely manner
- Traveled within the U.S
- Conducting salon visits, training and development, managed all travel, lodging and expense reporting.
Education
Certified Medical Assisstant - Medical Assisting
San Antonio College
San Antonio, TX05-2020
Skills
- Project Management
- Customer Service
- Point of Contact
- Relationship Building
- Work Planning and Prioritization
- Data Entry
- Administrative Management
- Microsoft Office
- Decision-Making
- Professional Demeanor
- Multitasking and Organization
- Discretion and Confidentiality
Additional Information
- Cosmetology License Vogue Beauty College
Timeline
Sr. Health Screening Coordinator
eHealth Screenings- A Premise Health Company
09.2022 - Current
Member Services Specialist
Modern Mingle
09.2019 - 03.2020
Stylist
Self Employed
01.2010 - 08.2019
Account Assistant
LiveWire Special Events
07.2005 - 10.2009
Administrative Assistant/Sales Agent
Nationwide Insurance
06.2000 - 06.2005
Corporate Training and Business Specialist
Supercuts/Great Clips
04.1987 - 06.2000
Certified Medical Assisstant - Medical Assisting
San Antonio College
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