Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Gonzalez

Las Vegas,NV

Summary

The medical field has always been of interest to me due to its never-ending development. I am intrigued by explanations and solutions in the medical field, both doctors and scientists. The field gives a never-ending opportunity in growing which is what I seek, to continue to grow as much as possible to acquire knowledge in multiple skills and positions.

Overview

3
3
years of professional experience

Work History

Cashier

Walmart
08.2019 - 05.2021
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Processed refunds and exchanges in accordance with company policy.
  • Restocked and organized merchandise in front lanes.
  • Responded promptly to requests for assistance, spills, and customer inquiries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card, and check transactions to complete customer purchases for almost 2 years
  • Learned duties for various positions and provided backup at key times.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Scheduling Coordinator /Front Desk Receptionist

Internal Medicine Of Southern Nevada
08.2021 - 10.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Completed all tasks in compliance with company policies and procedures.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected room deposits, fees, and payments;
  • Knowledge of Aprima software

Front Desk Receptionist

HOPE Compassionate Healthcare
04.2022 - 06.2022
  • Verification of Insurance from State government, Medicare, and Employers
  • Scheduled procedures for different specialties like Pediatrician, OBGYN, Ultrasound, and Psychiatry
  • Traveled from Las Vegas to Pahrump 2 days a week
  • Incoming faxes and tasks are done during slow days typically Tuesdays
  • Print Daily Reports to see payments received electronically and cash or card
  • Confirmed appointments, communicated with clients, and updated client records

Front Desk Receptionist

Bridge Health Services
06.2022 - 12.2022
  • Gained an understanding of Mental Health diagnosis, medication, and testing.
  • Kareo Software knowledge
  • Translation for non-Spanish speakers
  • Accurately input patient demographics for over 35 patients
  • Scanned and Uploaded medical history, patient identification cards, insurance cards, referrals, and excused notes
  • Captured copays, deductibles, and cash payments as well as for insurance, office visits, and for FMLA /Disability forms

Education

Some College (No Degree) - Medical Billing And Coding

Carrington College - Phoenix
Phoenix, AZ
08.2021

High School Diploma -

Morris Sunset East High School
Las Vegas, NV
05.2018

Skills

  • Interactions with customers and patients
  • Managing product transactions
  • Advancing customer service
  • Accurately obtaining and recording patient medical information
  • Understanding insurance guidelines
  • Computer knowledge
  • Knowledge in registration, and insurance benefits
  • Call forwarding
  • Sensitive information handling

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Bridge Health Services
06.2022 - 12.2022

Front Desk Receptionist

HOPE Compassionate Healthcare
04.2022 - 06.2022

Scheduling Coordinator /Front Desk Receptionist

Internal Medicine Of Southern Nevada
08.2021 - 10.2021

Cashier

Walmart
08.2019 - 05.2021

Some College (No Degree) - Medical Billing And Coding

Carrington College - Phoenix

High School Diploma -

Morris Sunset East High School

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Melissa Gonzalez