Melissa Gonzalez
Miami,FL
Summary
To reach a responsible position that utilizes my skills, experiences, and education. Industrious Warehouse Supervisor brings expertise in stock auditing and warehouse organization. Adds value through strong knowledge of inventory and warehouse management and motivating team leadership. Excels in fast-paced environments with changing conditions and considerable time pressure.
Overview
14
14
years of professional experience
Work History
Warehouse Supervisor
Southeaster Printing
Hialeah, FL
03.2022 - Current
- Supervising employees and ensuring their performance is adequate.
- Achieving high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of good.
- Controlling and maintaining inventory and stock levels.
- Communicating with upper management and other stakeholders to answer questions and solve problems.
- Ensuring the quality and safety of goods and the warehouse.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Served as the primary point of contact for internal stakeholders regarding inventory levels, shipment status updates, and other critical information related to warehouse operations.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Receiving Coordinator
Southeaster Printing
Hialeah, FL
08.2019 - 01.2020
- Trained and supervised a team of three junior receiving clerks, fostering a collaborative work environment and increasing team productivity by 25%.
- Performed data entry into internal databases for tracking purposes.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Updated inventory records to reflect new stock levels.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports accurately and on time.
- Organized warehouse storage areas by item type and category for easy access and retrieval of products.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
Legal Personal Administrative Assistant
Dos Santos & Shirazi Law Firm
Cutler Bay, FL
01.2019 - 05.2019
- Organized and maintained an efficient filing system for both physical and electronic documents, ensuring easy access to critical information when needed.
- Prepared monthly financial reports for partners' review, enabling informed decision-making regarding budgeting and resource allocation
- Managed a high volume of client communications, maintaining professionalism and confidentiality while providing exceptional customer service.
- Drafted and reviewed over 150 legal documents, including contracts, agreements, and pleadings, ensuring accuracy and compliance with firm standards.
- Created spreadsheets to track case information and deadlines.
Receptionist
Spatacular Hair & Nail Salon
Pinecrest, FL
01.2019 - 04.2019
- Greeting clients with a friendly smile and walking them to the proper station
- Answering phones, booking appointments for clients, and calling clients to confirm appointments
- Performing transactions for client services
- Confirm register and books add up at the end of shift
- Maintains security by following procedures while opening or closing.
Administrative Assistant
Penguin Pools of Miami
Miami, FL
06.2015 - 11.2017
- Responsible for answering, screening, and directing calls on multiline phone system in a courteous and professional manner; takes messages and/or forward telephone calls to appropriate employee
- As well as setting appointments, making and closing work orders, update various office information binders and data, scheduling truck maintenance, and caring for the office pets
- Perform general clerical duties including but not limited to filing, photocopying, scanning, faxing, and mailing as required
- Ordering and maintaining supplies, arranges for equipment maintenance, and keeping office area organized.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
Manager
COBB Theater Dolphin
Miami, FL
06.2010 - 10.2017
- I work multiple positions at the theatre anything from handling money as count room manager to customer service manager
- Oversaw the in-house marking and employee incentive
- Assisted with inventory and data entry
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored, and trained team members in order to improve their job performance.
- Organized special events such as conferences or training sessions for employees.
- Oversaw all aspects of setup and teardown of birthday parties to ensure everything was done in a timely manner.
Education
Cortiva Institute Miami Campus
07.2009
Southwest Miami Senior High School
06.2008
Skills
- Operations Management
- Material handling practices
- Quality Checks
- Staff Training
- Quality Control
- Forklift Operations
- Warehouse Organization
- Staff Management
- Employee Motivation
Languages
Bilingual (Spanish and English)
Volunteer Experience
- Students Against Drunk Driving (S.A.D.D)
- Organized and assisted with the following events:
- Sunset Serenade
- Family Festival of Art
- March of Dimes
- Diabetes Walk
- Habitat for Humanity
References
References available upon request.
Timeline
Warehouse Supervisor
Southeaster Printing
03.2022 - Current
Receiving Coordinator
Southeaster Printing
08.2019 - 01.2020
Legal Personal Administrative Assistant
Dos Santos & Shirazi Law Firm
01.2019 - 05.2019
Receptionist
Spatacular Hair & Nail Salon
01.2019 - 04.2019
Administrative Assistant
Penguin Pools of Miami
06.2015 - 11.2017
Manager
COBB Theater Dolphin
06.2010 - 10.2017
Cortiva Institute Miami Campus
Southwest Miami Senior High School