Melissa Gonzalez
Miami
Summary
To obtain a position in your company as well as maximize my leadership skills and achieve professional growth in the field.
Overview
10
10
years of professional experience
Work History
Bartender
1 Hotel South Beach
02.2021 - 09.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Pool Server
1 Hotel South Beach
03.2019 - 03.2020
- Follow all steps of service including, but not limited to: greeting/welcoming guest, establishing rapport, serving, bussing, providing accommodating amenities, thanking guest, and inviting them back
- Providing the highest quality guest interactions
- Be pleasant, friendly and polite to everyone.
Cocktail server
Sugar, East Miami Hotel
02.2017 - 12.2018
- Demonstrating genuine hospitality while greeting and establishing rapport with guest and maintaining a polite, gracious attitude no matter the customer requests
- Fostered repeat business and a clientele of regular bar patrons.
Cocktail Server
MObar, Mandarin Oriental Hotel
09.2015 - 09.2016
- Deliver friendly and efficient service to ensure a pleasant dining experience for all guest, suggesting menu items and cocktail pairings
- Preparing bar drinks, bussing tables and running food
- Knowledge of a full bar and a broad wine list, as well as knowing how to make popular drinks.
Education
Psychology
Miami-Dade College
High school diploma - early childhood education
Robert Morgan Educational Center
01.2014
Skills
- Suggestive Selling
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
Timeline
Bartender
1 Hotel South Beach
02.2021 - 09.2025
Pool Server
1 Hotel South Beach
03.2019 - 03.2020
Cocktail server
Sugar, East Miami Hotel
02.2017 - 12.2018
Cocktail Server
MObar, Mandarin Oriental Hotel
09.2015 - 09.2016
Psychology
Miami-Dade College
High school diploma - early childhood education
Robert Morgan Educational Center
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