Melissa Gonzalez
McAllen,TX
Summary
Bilingual Social Work graduate with a Bachelor’s degree and experience supporting diverse communities through engagement, resource connection, and client support. Skilled in leadership, teamwork, and Microsoft Office, with a strong commitment to making a positive impact.
Overview
5
5
years of professional experience
Work History
Customer Service & Operations Assistant
Family Business – Bakery & Customer Service
McAllen, TX
06.2020 - Current
- Oversee daily business operations, including customer relations, financial records, and inventory management.
- Develop marketing and social media strategies that increased customer engagement.
- Train and supervise new staff, promoting teamwork and efficiency.
- Apply leadership and problem-solving skills to maintain high levels of customer satisfaction.
Social Work Intern
McAllen Housing Authority
McAllen, TX
08.2024 - 12.2024
- Assisted case managers with client intake, needs assessments, and referrals to community resources.
- Supported housing applications and helped residents navigate eligibility requirements.
- Collaborated on community outreach initiatives, strengthening relationships between residents and local services.
- Gained hands-on experience with documentation and confidentiality practices in compliance with HUD regulations.
Education
Bachelor of Social Work -
University of Texas Rio Grande Valley
Edinburg, TX12.2024
High School Diploma -
James Nikki Rowe High School
McAllen, TX05.2020
Skills
- Bilingual: English & Spanish
- Leadership & Teamwork
- Client Advocacy & Case Management Support
- Problem-Solving & Critical Thinking
- Communication & Customer Service
- Microsoft Office & Computer Proficiency
- Time Management & Adaptability
Timeline
Social Work Intern
McAllen Housing Authority
08.2024 - 12.2024
Customer Service & Operations Assistant
Family Business – Bakery & Customer Service
06.2020 - Current
Bachelor of Social Work -
University of Texas Rio Grande Valley
High School Diploma -
James Nikki Rowe High School
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