Melissa Gonzalez
Alamo
Summary
Seeking a career in the pharmaceutical field and apply the knowledge and experience I have learned.
Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
02.2020 - Current
- Processed and dispensed prescription medications accurately and efficiently.
- Assisted in medication therapy management to optimize patient outcomes.
- Collaborated with pharmacists to ensure compliance with regulatory requirements.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Mentored junior staff on best practices for medication handling and safety protocols.
- Implemented inventory management strategies to reduce waste and improve stock levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Pharmacy Certification -
National Healthcareer Association
01.2021
Pharmacy Technician - undefined
RGV College
12.2020
High School Diploma - undefined
Premier High School
Pharr, TX01.2013
Skills
- 1 Self-Initiative
- 2 Office Experience
- 3 Team-Oriented
- 4 Adaptable
- 1 Pharmaceutical Calculations
- 2 Patient Care & Interactions
- 3 Medication Inventory & Management
- 4 Top 200 Drugs
- Prescription processing
- Medication therapy management
- Regulatory compliance
- Customer service excellence
- Inventory management
- Problem resolution
- HIPAA compliance
- Patient communication
- Medication labeling
- Team collaboration
- Answering customer questions
- Insurance billing
Accomplishments
- Processed and filled over 600 to 800 prescriptions per day.
- Improved customer service standards by 92%.
Certification
- CPhT - Certified Pharmacy Technician
- Certified Pharmacy Technician,Cvs, Worked 4 years
Pharmacy Externship
- Completed 210 hours
- Walgreen's, Weslaco
- Duties performed: Observed pharmacist duties; filled prescriptions, disinfected work area, count medication, filled C II prescriptions, rotated medication, removed expired medications off the shelves, filled and worked with the automated filling station.
- Saenz Pharmacy, McAllen
- Duties performed: Cashiering with supervision, counted and stored medication, disinfected work area, rotated medication, removed expired medication off the shelves, filled C II prescriptions, and compounded suspensions a few times.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Elementary
Timeline
Pharmacy Technician
CVS Pharmacy
02.2020 - Current
Pharmacy Technician - undefined
RGV College
High School Diploma - undefined
Premier High School
Pharmacy Certification -
National Healthcareer Association