Melissa Gonzalez
Don Sebas Taqueria
Alachua,FL
8
years of professional experience
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Server
10 Months- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on menu items, service protocols, and restaurant procedures.
- Coordinated with kitchen staff to ensure accurate order fulfillment and quality standards.
WAITRESS
1 Year 4 Months- Greet customers and take their food orders. In the best service and attitude for them to enjoy a good meal and time.
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Chiropractic Office Assistant
5 Months- Managed patient scheduling, ensuring optimal flow and efficient use of clinic resources.
- Assisted in front desk operations, providing exceptional customer service to enhance patient experience.
- Coordinated insurance verification processes, improving accuracy of billing and reducing claim rejections.
- Maintained patient records with attention to detail, ensuring compliance with HIPAA regulations and office policies.
- Implemented workflow improvements that increased operational efficiency within the office setting.
CUSTOMER SERVICE REPRESENTATIVE
11 Months- Provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline workflows, improving service response times.
- Developed and maintained strong relationships with clients, ensuring high levels of satisfaction and retention rates.
- Responded to customer requests for products, services, and company information.
FRONT DESK AGENT
8 Months- Greet customers, answer phones, receive and deliver emails, make phone calls for new memberships, and provide information about memberships
CUSTOMER SERVICE
2 Months- Schedule trips for medical appointments
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Resolved guest inquiries punctually and politely for professional customer service.
- Enhanced patient satisfaction by providing efficient and professional customer service.
CASHIER
2 Years 7 Months- Take phone and in person orders. Order merchandise with different providers. Manage and have control of money. Interact with customers
Education
High school diploma
Skills
Leadership
Cash handling
Strong work ethic
Exceptional customer service
Guest engagement
Problem-solving skills
Languages
Spanish - Expert
English - Expert
Portuguese - Beginner
Timeline
Server
Don Sebas Taqueria
07.2025 - 05.2026Read More
Chiropractic Office Assistant
Awaken Chiropractic
12.2024 - 05.2025Read More
WAITRESS
LA CARRETAS MEXICAN RESTAURANT
03.2024 - 07.2025Read More
CUSTOMER SERVICE REPRESENTATIVE
DDP Medical Supply
12.2022 - 11.2023Read More
CUSTOMER SERVICE
RemX Specialty Staffing
06.2021 - 08.2021Read More
FRONT DESK AGENT
ESPORTA FITNESS
03.2021 - 11.2021Read More
CASHIER
Athenian Garden Greek Restaurant
06.2018 - 01.2021Read More
Largo High School
High school diploma
Read More