Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Melissa Gonzalez

M & I Services Inc
Milford,MA
2
Languages
29
years of professional experience

Experienced account manager with a background in client relations, customer service, and issue resolution. Trusted for managing sensitive financial details, maintaining strong customer relationships, and delivering accurate documentation and reporting.

Work History

Account Manager

20 Years 3 Months
M & I Services Inc | 08.2006 - Current
  • Supported audit requests by organizing schedules, files, and transaction details.
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Prepared and filed tax forms to meet the needs of customers.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Prepared personal and business tax returns
  • Customer Service, called customers when filings were due
  • Identified legal tax savings and recommended ways to improve profits.
  • Completed bi-weekly payroll for company employees.

Sales Manager

4 Years 4 Months
United Marketplace LLC | 09.2001 - 01.2006
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Attended industry events and conventions to explain sales opportunities.
  • Managed accounts to retain existing relationships and grow share of business.

Administrative Intern

3 Years 2 Months
Carib Cor Services | 01.1998 - 03.2001
  • Coordinated daily administrative support, maintaining organized records and timely document flow.
  • Processed incoming calls, emails, and visitor inquiries with professional responsiveness.
  • Prepared correspondence, reports, and internal forms with consistent accuracy and formatting.
  • Managed filing systems, ensuring quick retrieval of sensitive office documents.

Education

Bachelor of Science - Accounting

Bloomfield College | Bloomfield, NJ | 06-2002

Skills

Account management
Client relations
Client relationship building
Documentation and reporting
Issue resolution
Customer satisfaction
Financial analysis
Client relationship management
Customer relationships
Strategic partnerships
Client rapport
Networking skills

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Account Manager

M & I Services Inc
08.2006 - CurrentRead More

Sales Manager

United Marketplace LLC
09.2001 - 01.2006Read More

Administrative Intern

Carib Cor Services
01.1998 - 03.2001Read More

Bloomfield College

Bachelor of Science from Accounting
Read More
Melissa Gonzalez