Melissa Goodwin
Kennesaw,GA
Summary
Professional analyst prepared for this role. Strong background in collections, data analysis, and financial reporting. Known for team collaboration, adaptability, and achieving results. Expertise in risk assessment, process improvement, and conflict resolution. Reliable with focus on effective communication and problem-solving.
Diligent Desired Position with extensive background in managing collections and resolving accounts. Successfully improved collection processes, leading to increased recovery rates and customer satisfaction. Demonstrated ability to analyze data and develop strategies for effective collections.
Competent Accounts Receivable Specialist bringing 30 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
25
25
years of professional experience
Work History
Senior Collection Analyst
National Credit Systems
Atlanta, CA
05.2022 - 11.2025
- Analyzed customer accounts to identify outstanding collections and prioritize follow-up actions.
- Assisted in developing collection strategies to enhance recovery rates on delinquent accounts.
- Supported team efforts in maintaining accurate records of collections activities and outcomes.
- Collaborated with cross-functional teams to streamline communication regarding payment processes.
- Researched and resolved discrepancies related to account balances and payment histories.
- Built strong relationships with clients, leading to improved payment compliance and customer satisfaction.
Customer Service Collection Supervisor
Listen Clear
Savannah, GA
09.2015 - 03.2025
- Supervised customer service representatives, ensuring adherence to collection protocols and service standards.
- Developed training materials to enhance team performance in debt collection strategies and compliance procedures.
- Monitored call quality and provided constructive feedback to improve customer interactions and resolution rates.
- Implemented process improvements that streamlined collections workflow, reducing outstanding receivables by enhancing team efficiency.
- Collaborated with cross-functional teams to resolve escalated customer issues and ensure timely follow-up on accounts.
- Analyzed collection reports to identify trends, informing strategic decisions for improved recovery efforts and resource allocation.
- Conducted regular performance evaluations, setting clear goals for team members to drive accountability and success in collections targets.
Collections Supervisor
GCServices
Columbus, OH
06.2000 - 09.2010
- Supervised collections team, ensuring adherence to policies and procedures.
- Developed training programs to enhance team performance and efficiency.
- Analyzed collection reports to identify trends and implement improvement strategies.
- Collaborated with cross-functional teams to streamline collections processes.
- Monitored key performance indicators to assess team effectiveness and drive accountability.
- Implemented new technologies for tracking collections, improving accuracy and reporting speed.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Reported on and recommended actions related to financial stability of potential clients.
- Researched accounts and completed due diligence to resolve collection problems.
- Interviewed and assisted in selection of candidates for collections positions on team of Number.
Education
Associate - Paralegal Studies
Franklin University
Columbus, Ohio, OH04.2010
Graduate Certificate - Legal Studies
Columbus State Community College
Columbus, Ohio, OH06.2009
High School Diploma - Law Enforcement
Alconbury High School, DDOS
Alconbury Airforce Base, UK England06.1989
Skills
Negotiations, Communication, typing, answering multiple phone, lines, computers, 10 key adding devices
Timeline
Senior Collection Analyst
National Credit Systems
05.2022 - 11.2025
Customer Service Collection Supervisor
Listen Clear
09.2015 - 03.2025
Collections Supervisor
GCServices
06.2000 - 09.2010
Associate - Paralegal Studies
Franklin University
Graduate Certificate - Legal Studies
Columbus State Community College
High School Diploma - Law Enforcement
Alconbury High School, DDOS