Melissa Govendo
Cicero,NY
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Capable of handing heavy call volume while staying calm and focused.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Assistant
Oakwood Cemeteries, Inc.
Syracuse, NY
12.2021 - Current
- Answered all incoming phone calls, set up appointments, and wrote and received all correspondence for upper management.
- Switched over all inventory from the old computer system to a new, updated system while processing all new customer accounts when contracts were signed for new property.
- Input all new interment information, and schedule it into our calendar system.
- Once interred, all payment processing would be inputted and recorded.
- Processed all contracts, deeds, pre-payments of services, and current interment services.
- Recorded all business transactions monthly, quarterly, and annually with our CemSites system, Microsoft QuickBooks, and Excel.
- Ran all correspondence for our monthly board meetings and annual lot holders' meetings.
- Scheduled any flights and stays for the executive director for trips and vacations.
- Answered telephone calls from customers or clients providing assistance where necessary.
Administrative Assistant
Robert Half
Syracuse, NY
10.2012 - 07.2013
- Clark Equipment Rental and Sales: Worked under the president of the company.
- Answered a multi-line phone system, set up clients with their rental pick-ups, sent invoices, and recorded paid transactions.
- Networked with potential clients at home shows throughout Syracuse, NY.
- GreenHomes America: Answered phones and internet inquiries about available programs to make clients' homes more energy-efficient.
- Booked appointments for contractors and organized meetings in multiple conference rooms.
- Ensured customers' homes were being constructed with care and cleanliness.
Administrative Assistant
Image Integrator
Syracuse, NY
10.2007 - 01.2011
- Developed a spreadsheet system on Microsoft Excel to microfilm projects for Carrier Corporation and used it weekly to deliver projects.
- Microfilmed documents using Kodak machines onto rolls of film for North Medical Urgent Care Center, local hospitals, colleges, and school districts.
- Worked under great time restraint to finish projects efficiently, and with strict confidentiality.
- Answered incoming phone calls and emails to answer inquiries, and set up meetings with owners.
Executive Marketing Assistant
Genovese Home Improvement
Syracuse, NY
04.2005 - 10.2007
- Provided support to the Vice President and co-owner of the company while he was at job sites and in consultations with clients and customers.
- Answered a multi-line phone system, and maintained all faxing, filing, and billing invoices.
- Organized all shipped and incoming inventory.
- Updated the customer database system frequently, and corresponded with them to ensure they were receiving top-quality service.
Education
Some College (No Degree) - Business Administration And Management
Onondaga Community College
Syracuse, NYSkills
- Customer service
- Office Management
- Organizational skills
- Office Administration
- Excellent multitasking ability
- Data entry
- Customer Relations
- Clear oral and written communication
- Scheduling and calendar management
- Administrative Support
Certification
- Excel
- Word
- PowerPoint
Timeline
Executive Assistant
Oakwood Cemeteries, Inc.
12.2021 - Current
Administrative Assistant
Robert Half
10.2012 - 07.2013
Administrative Assistant
Image Integrator
10.2007 - 01.2011
Executive Marketing Assistant
Genovese Home Improvement
04.2005 - 10.2007
Some College (No Degree) - Business Administration And Management
Onondaga Community College
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