Melissa Graham
Marshville,NC
Summary
Seasoned clinical service with more than 15 years of experience in fast-paced office. Excellent people and organization skills. Track record of achieving exceptional results in customer service. Highly trained medical associate with strong clinical abilities and a successful career in both medical and customer service. Proactive and organized with passionate commitment to first-rate patient care. Eager to learn new tasks quickly and proficient in growing key customer relationships. Represents establishment with professional demeanor at all times. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Medical Assistant
The Neurological Institute, PA
Charlotte, NC
02.2007 - 01.2020
- Answered telephone and provided information to callers, took messages, or transferred calls to appropriate individuals
- Created, maintained, and entered information into computer
- Operated office equipment such as fax machines, copiers, or phone systems
- Greeted visitors or callers and handled their inquiries or directed them to the persons according to their needs
- Scheduled and confirmed appointments for patients
- Took patient vitals
- Coordinated conferences, meetings, and depositions with Attorneys
- Arranged conferences, meetings, and depositions for physician
- Provided services to customers, such as appointment information or account information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
Education
High School Diploma -
Forest Hills High School
Marshville, NC06-1991
Skills
- English language
- Social Perceptiveness
- Customer and Personal Service
- Clerical - phones, filing, etc
- Always willing to learn new things
- Coordination
- Time Management
- Computers and Electronics
- Complex Problem Solving
- Learning Strategies
- Communications
- Sales
- Team building
- Communication
- Microsoft Office
- Teamwork and Collaboration
- Computer Skills
- Calm Under Pressure
- Leadership
- Verbal Communication
- Organizational Skills
- Organization and Time Management
References
References available upon request.
Timeline
Medical Assistant
The Neurological Institute, PA
02.2007 - 01.2020
High School Diploma -
Forest Hills High School