Melissa Graham
Detroit,MI
Summary
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Merchandising Manager
Fivebelow
Dearborn, Michigan
11.2022 - 04.2024
- Developed engaging merchandise presentations to drive customer interest and sales.
- Collaborated with vendors to ensure timely delivery of high-quality merchandise.
- Analyzed customer buying patterns to optimize product assortment and inventory management.
- Conducted market research to identify trends and seasonal opportunities for product launches.
- Managed visual merchandising displays to enhance store aesthetics and improve customer experience.
- Implemented markdown strategies to clear seasonal inventory efficiently without compromising quality.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Identified potential opportunities for growth within existing markets or new markets.
Owner
Live, Laugh, Love Creations
Detroit, Michigan
01.2016 - 04.2019
- Managed social media platforms to promote products and engage customers.
- Designed visually appealing product displays to attract buyers.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Cashier/Customer Service Cashier
Value World
Southfield, Michigan
04.2015 - 08.2016
- Maintained accurate cash drawer and balanced daily sales.
- Assisted customers with inquiries and provided product information.
- Handled returns and exchanges according to store policies.
- Collaborated with team members to ensure smooth store operations.
Cashier/Server Assistant
Primo Pizza
Fayetteville, North Carolina
01.2013 - 03.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to ensure a smooth checkout process.
- Ensured cleanliness and organization of the cashier area throughout shifts.
Causal Clerk/Mail Handler Assistant
United Staes Postal Service
Fayetteville, North Carolina
06.2006 - 01.2007
- Sorted and organized incoming mail for efficient distribution.
- Prepared outgoing mail by labeling and affixing postage accurately.
- Maintained cleanliness and orderliness of work areas and equipment.
- Followed safety protocols to maintain a secure working environment.
- Communicated with customers and employees to answer questions or explain information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Education
GED -
Adult Learning Academy
Detroit, MI08-2016
Skills
- Visual merchandising
- Problem solving
- Attention to detail
- Team leadership
- Stock replenishment
- Shipment processing
- Self motivation
Certification
- The Center for Economic Empowerment and Development (Career Makeover Class}
Timeline
Merchandising Manager
Fivebelow
11.2022 - 04.2024
Owner
Live, Laugh, Love Creations
01.2016 - 04.2019
Cashier/Customer Service Cashier
Value World
04.2015 - 08.2016
Cashier/Server Assistant
Primo Pizza
01.2013 - 03.2014
Causal Clerk/Mail Handler Assistant
United Staes Postal Service
06.2006 - 01.2007
GED -
Adult Learning Academy