Melissa Gresham
CROWN POINT,IN
Summary
Highly capable, motivated Professional skilled at prioritizing tasks with ease. Brings several years of experience supporting colleagues with planning & distributing information that is both highly prioritized and time-sensitive. Strengths include working in a high paced environment and I enjoy contact with the public.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
JCPenney
Merrillville, IN
11.2007 - 06.2010
- Greeted customers entering store to ascertain what each customer wanted or needed
- Checked out customers at cash register in timely manner
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Responded to customer requests for products for on-line ordering
- Provided information to customers regarding JCP's charge card and loyalty program and helped to open and activate new accounts
Insurance Customer Service Representative
STATE FARM INSURANCE
Crown Point, IN
10.2002 - 09.2020
- Responded to all customer inquiries thoroughly and professionally
- Promptly responded to inquiries and requests from customers
- Addressed and resolved customer complaints empathetically and professionally
- Calculated quotes and educated potential clients on insurance options
- Maintained accurate records of past due customer account activity
- Maintained up-to-date knowledge of product and service changes
- Dedicated to continuously improving sales abilities and product knowledge
- Contacted customer to follow up on purchases, suggested new merchandise and inform them about promotions and upcoming events
Instructional Paraprofessional
Northwest Indiana Special Education Corporation
Crown Point, IN
09.2018 - 09.2019
- Provided support during classes, group lessons, classroom activities
- Documented student behaviors, interventions and results to assist the lead teacher
- Maintained student safety in classroom and outside environments
- Prepared instructional materials for group and one-on-one use
- Oversaw students in the classroom, halls, and gym to monitor, enforce rules and support lead teacher
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques
Education
Associate of Arts -
IN & IL Property & Casualty Auto Insurance License
Merrillville, IN 464102017
Associate of Science - Medical Assistant
BM College
Merrillville, IN 464102013
Skills
- Highly motivated
- Organized
- Customer service-oriented
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Proficient in cash management
- Flexible
Timeline
Instructional Paraprofessional
Northwest Indiana Special Education Corporation
09.2018 - 09.2019
Customer Service Representative
JCPenney
11.2007 - 06.2010
Insurance Customer Service Representative
STATE FARM INSURANCE
10.2002 - 09.2020
Associate of Arts -
IN & IL Property & Casualty Auto Insurance License
Associate of Science - Medical Assistant
BM College
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