Paige Bigelow
Enfield,CT
Summary
Dynamic and results-driven professional with extensive experience at Voya Financial, excelling in customer service and problem-solving. Demonstrated ability to manage high-stress situations, increasing customer loyalty through empathetic resolution of complaints. Skilled in active listening and critical thinking, ensuring effective team collaboration and operational efficiency. Proven track record of enhancing customer satisfaction and engagement.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Voya Financial
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dunkin Associate
Dunkin
06.2015 - 02.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
School Aged Childcare Worker
Red Balloon Children Center
01.2013 - 05.2015
- Promoted healthy lifestyle choices through education on nutrition and exercise routines designed specifically for school-aged children.
- Communicated effectively with school staff regarding student behavior or academic concerns as needed throughout the year.
- Managed daily routines including snack time, outdoor playtime, and pick-up procedures to ensure smooth operations.
- Facilitated transitions between various activities during after-school hours to maintain structure and consistency for students'' experiences within the program environment.
Education
High School Diploma -
Enfield High School
Enfield, CT06.2015
No Degree -
Asnuntuck Community College
Enfield, CTSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Follow-up skills
- Call Management
- Team Player
- Dependable and Punctual
- Highly motivated
- Outstanding communication and interpersonal skills
- Friendly, Positive Attitude
- Organization and preparation
Timeline
Customer Service Representative
Voya Financial
03.2020 - Current
Dunkin Associate
Dunkin
06.2015 - 02.2020
School Aged Childcare Worker
Red Balloon Children Center
01.2013 - 05.2015
High School Diploma -
Enfield High School
No Degree -
Asnuntuck Community College
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