Melissa Griffin
Wilton,Maine
Summary
Dynamic Sales Manager with a proven track record at Comfort Inn & Suites, excelling in outstanding customer service and effective communication. Adept at creating group agreements and maintaining client relationships, I thrive in fast-paced environments while ensuring guest satisfaction and operational excellence. Self-motivated and dependable, I deliver results that enhance the guest experience.
Overview
20
20
years of professional experience
Work History
Sales Manager
Comfort Inn & Suites
Wilton, Maine
08.2019 - Current
- Cultivated strong relationships with clients to enhance customer loyalty.
- Established group agreements for multiple reservations to streamline booking process
- Execute direct billing procedure and process payments
- Executed check-in/out procedures, managed phone inquiries, and facilitated new reservations
- Proven ability to adapt my work style in a fast-paced, changing office
- Able to organize meeting room functions including food/beverage
- Communicate with other departments (e.g., housekeeping, maintenance, kitchen) to ensure complete guest satisfaction
- Developed and maintained adherence to office/brand standards for operational consistency
Guest Service Representative
Comfort Inn & Suites
Wilton, ME
05.2008 - 08.2019
- Welcomed guests, delivering exceptional customer service to enhance their experience.
- Resolved guest complaints professionally, enhancing guest satisfaction and loyalty.
- Managed reservation systems, ensuring accurate bookings to streamline guest check-in.
- Collaborated with housekeeping and maintenance to ensure room readiness for arriving guests.
Food & Wine Server
Major brand restaurants
Providence, Rhode Island
11.2005 - 07.2007
- Demonstrated full knowledge of gourmet menu specifics and wine selections, guiding guests to informed choices.
- Delivered first-class tableside service in upscale fine-dining environments, enhancing guest experience.
- Achieved high satisfaction levels from all guests, including large parties and private functions, through attentive service.
Education
Associates Degree - Hotel and Restaurant Management
Johnson & Wales University
Providence, Rhode Island11-1994
Skills
- Outstanding Customer Service
- Excellent Communication Skills
- Excel in Service-Minded Work Ethic
- Effective Team Member
- Problem solving
- Communication proficiency
- Multitasking efficiency
- Self Motivated
- Conscientious
Professional Training Courses
- Leadership
- Interviewing
- Coaching
- Supervisory Skills
Timeline
Sales Manager
Comfort Inn & Suites
08.2019 - Current
Guest Service Representative
Comfort Inn & Suites
05.2008 - 08.2019
Food & Wine Server
Major brand restaurants
11.2005 - 07.2007
Associates Degree - Hotel and Restaurant Management
Johnson & Wales University