Taylor Gaye Willis
Auburn,Alabama
Summary
Communicative customer service and sales professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Sales Manager
RNR Tire Express
Opelika, AL
12.2023 - Current
- Developed and maintained lasting client relationships through effective account management.
- Delivered sales presentations highlighting the benefits and distinguishing features of our products
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Representative
AT&T
Auburn, AL
01.2023 - 12.2023
- Provided technical support for customers using the company's products or services.
- Developed and maintained relationships with customers to ensure repeat business.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Initiated contact with customers via telephone or email when necessary.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Maintained a professional attitude while providing excellent customer service.
TECHNICAL SKILLS SPECIALIST/Licensed Master Cosmetologist
SportClips Haircuts
AUBURN, AL
09.2018 - 02.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed the "Five Point Play" demo to ensure top quality customer service was given and to create strong relationship bonds with clients
- Performed precision haircuts while following the sanitation/disinfection policies
Beauty Sales Advisor
Sally's Beauty Supply
Bridgeport, WV
05.2016 - 01.2018
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
Education
Master of Cosmetology
Art And Science Institute of Cosmetology And Massage Therapy
Fairmont, WV08.2018
Skills
- Outgoing personality
- Empathetic
- Outstanding customer service
- Time management
- Sales and marketing strategies
- Product and service knowledge
- Effective communicator
- Active listener
Timeline
Sales Manager
RNR Tire Express
12.2023 - Current
Sales Representative
AT&T
01.2023 - 12.2023
TECHNICAL SKILLS SPECIALIST/Licensed Master Cosmetologist
SportClips Haircuts
09.2018 - 02.2023
Beauty Sales Advisor
Sally's Beauty Supply
05.2016 - 01.2018
Master of Cosmetology
Art And Science Institute of Cosmetology And Massage Therapy
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