Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Receptionist
Melissa Grizzel

Melissa Grizzel

Ocala,FL

Summary

I am a very detail oriented person with great customer service skills. I work very well with others and excel at multi-tasking. I have knowledge in several computer programs such as Microsoft Office, Quick Books, Excel, Nextgen EMR, Carevoyant EMR and EMDS EMR. I also have experience with filing, multi-line phone systems, charge posting, accounts receivable and payable, interviewing and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

OFFICE MANAGER

PIONEER HEALTH ALLIANCE
01.2010 - Current
  • Currently manage two remote offices, 4 providers
  • As well as co-manage main office location
  • Manage all Provider schedules, front and back end schedules
  • Maintain all time off requests for providers and employees, Charge posting for 3 providers, and hospital billing for 3 hospitalist, interviewing and placing employment ads as needed
  • Prepare all disability paperwork for short and long term as well as permanent disability
  • Monitor tracking boards to ensure patients are not having long wait times, all faxes to insure results are entered into patient charts, and all paper work is signature ready for the physician, daily attestation sheets prepared for the physicians, blood draws and injections as needed, as well as assist MA’s if they get behind, assist MRA department with any projects, order and track all supplies, medication tracking and logs to ensure all medications are accounted for and billed
  • Track patients that have balances and call to collect, assist with referrals and authorizations as needed, take all after hour calls to include stat calls and hospital calls.

Phone operator

condell medical center
01.2008 - 01.2010
  • Worked part -time answering main switch board for the entire hospital
  • Paged hospital staff as needed
  • I also answered the dispatcher line for the hospital answering service covering over 120 doctors, this included all emergency situations
  • Also took emergency calls and arranged arrivals for flight for life cases
  • Called all emergency code calls for the hospital floors

ASSITANT OFFICE MANAGER

LAKE COUNTY NEUROSURGERY
01.2007 - 01.2010
  • Co-Managed the office of 8 neurosurgeons
  • Managed front and back staff, as well as surgery scheduling
  • Taking and giving all messages for appropriate doctors, preparing rooms for post op and pre-op appointments, billing and receiving of all workman comp medications
  • Prepared all necessary papers, for short term and permanent disability
  • Assisted in preparing medical records for workman comp court cases, did all scheduling of CT and MRI appointments and obtained any necessary authorizations as needed.

office Manager

ray’s Remodeling inc.
01.2002 - 01.2010
  • Managed the office and staff of 8 people
  • My responsibilities included the scheduling of all jobs, payroll, accounts receivable, accounts payable, meeting with customers for bidding and project management, interviewing, perspective employees, and pulling all permits for the job site, I also coordinated all job site inspections, with the appropriate building inspector
  • I was the main contact for the customers through the completion of the job.

Education

CNA Certification -

South Sumter College

Phlebotomy Certification -

MTC Technical College

Currently taking billing and coding -

AMA on line course

round lake high school
01.1988

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration

Certification

  • Blood borne pathogens
  • HIV/Aids training
  • Domestic Violence
  • CPR Certified
  • Home Health Aid program

References

  • Dr. Sheyla Zelaya, 305-469-8288
  • Jennifer Valentine PA, 239-246-4494
  • Gail D’Ambrosio, 954-240-7177

Timeline

OFFICE MANAGER

PIONEER HEALTH ALLIANCE
01.2010 - Current

Phone operator

condell medical center
01.2008 - 01.2010

ASSITANT OFFICE MANAGER

LAKE COUNTY NEUROSURGERY
01.2007 - 01.2010

office Manager

ray’s Remodeling inc.
01.2002 - 01.2010

CNA Certification -

South Sumter College

Phlebotomy Certification -

MTC Technical College

Currently taking billing and coding -

AMA on line course

round lake high school

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Melissa Grizzel