Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Gutierrez

LUDINGTON

Summary

Shift Manager at Rite Aid with a proven track record in customer service and employee training. Adept at inventory control and cash handling, I fostered strong customer relationships that boosted repeat business. Recognized for problem-solving skills and maintaining safety standards, ensuring a productive work environment.

Overview

13
13
years of professional experience

Work History

Shift Manager

Rite Aid
04.2022 - 08.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Machine Operator

Whitehall Industries
09.2021 - 01.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Packer

Florcraft
10.2020 - 07.2021
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.

Machine Operator

Whitehall Industries
10.2019 - 09.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

Cashier

AJ's Party Port
03.2018 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Filtration/Quality Control

Indian Summer Co-op
07.2011 - 08.2019
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Mixed batches according to standardized preparations.
  • Ensured compliance with food safety regulations by consistently adhering to sanitation guidelines and maintaining a clean work environment.
  • Checked and controlled food-making equipment.

Education

Ludington High School
Ludington, MI

Journey's High School
Scottville, MI

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Opening and closing procedures
  • Inventory control

  • Attention to detail
  • Machinery operation
  • Forklift and pallet jack operation
  • Quality control
  • Basic math
  • OSHA
  • Product restocking

Timeline

Shift Manager

Rite Aid
04.2022 - 08.2024

Machine Operator

Whitehall Industries
09.2021 - 01.2023

Packer

Florcraft
10.2020 - 07.2021

Machine Operator

Whitehall Industries
10.2019 - 09.2020

Cashier

AJ's Party Port
03.2018 - 08.2020

Filtration/Quality Control

Indian Summer Co-op
07.2011 - 08.2019

Ludington High School

Journey's High School

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Melissa Gutierrez