Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Guyer

Zeeland,MI

Summary

Organized and detail-oriented Property and Project Manager with 22 years of experience. Offering a proven aptitude for proactive issue resolution with experience working with teams to accomplish short- and long-term project goals. Willing to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Facilities-Project Manager

Yellow Corporation
10.2019 - Current
  • Supported a network of over 300 terminals in the United States and Canada with maintenance and repairs, safety and regulatory compliance.
  • Worked closely with terminal managers, finance, labor, and safety personnel to ensure that all facility related activities directly supported the company’s operations and cost expectations.
  • Planned, scheduled, and coordinated general maintenance, major repairs, remodeling, and construction projects to maintain and enhance the physical appearance of the properties.
  • Solicited and analyzed bids from contractors for repairs, renovations, and maintenance.
  • Researched, analyzed, and recommended potential third-party organizations to assist in maintaining properties throughout the network.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Conducted inspections of facility grounds, structures, systems and equipment.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked capital and expense project spend, forecasted future capital projects, identified potential solutions, and presented facility repair needs
  • Assisted with department monthly and annual financial reports.
  • Supervised staff of five Facility Coordinators in day-to-day activities.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Property Manager

The Hinman Company
11.2017 - 09.2019
  • Managed building operations and tenant relations for an assigned portfolio.
  • Managed common area maintenance (CAM) process in coordination with the accounting team.
  • Managed capital and expense projects for an assigned portfolio.
  • Managed seasonal and service contracts including bidding, renewals, and expiration tracking as well as some 3rd party vendors not under contract.
  • Produced and distributed periodic reports, tenant correspondence including rent statements.
  • Utilized Timberline accounting software and approved invoices through TimberScan software.
  • Administered property management policies and procedures.
  • Coordinated and attended tenant appreciation activities.
  • Maintained tenant contact information as well as access control system for the assigned portfolio.
  • Troubleshoot of internal and external matters as they arose.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Property Manager

Rockford Property Management
03.2017 - 11.2017
  • Directed and participated in the daily operations of assigned properties.
  • Developed annual operating budgets for assigned properties, as well as possible CAM reconciliations.
  • Responsible for purchases for the property and monitoring all expenses as well as assist accounting with questions related to the properties and resolution of vendor issues.
  • Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases, verified proper upkeep of the property, and conducted inspections prior to move-in and move-out.
  • Maintained positive tenant relations
  • Input, close-out, and generally maintain service request system within Yardi Software
  • Maintain tenant database with Yardi software.

Relationship - Property Manager

Summit Lawn Care & Snowplowing
08.2016 - 10.2016
  • Managed vendor seasonal contracts to achieve client satisfaction and efficient expense level.
  • Ensured client properties were kept to contract standards.
  • Oversaw client projects including design.

Property Manager

PNC Bank NA
10.2001 - 08.2016
  • Managed up to 60 properties in assigned region.
  • Ensured properties were operating in a code compliant, safe, functional, and cost-effective manner.
  • Managed vendors and contractors while completing assigned tasks.
  • Lead or attended monthly vendor meetings to ensure contract adherence.
  • Prepared annual operating budgets as well as capital and expense project plans for each property.
  • Maintained relationships with existing end users, regional management, and market operations managers.
  • Communicated with all lines of business heads for assigned buildings.
  • Visited each facility quarterly or more frequently as needed.
  • Oversaw property related projects including reconfigurations and consolidations.
  • Ensured projects were on budget, on time, and completed with minimal disruption to end users.
  • Assessed and managed the risks associated with business objectives and activities to ensure alignment with the bank's risk management framework.
  • Managed multiple concurrent projects and activities, making effective judgments as to prioritizing and time allocation.
  • Knowledge of the full spectrum of facilities management activities; ability to maintain, care for and develop commercial and physical facilities.
  • General knowledge of laws and policies that govern various forms of ownership in commercial properties; ability to demonstrate ethical behavior in diverse situations.
  • Knowledge of regulations and standards regarding the occupational safety and health of personnel working within an organization; ability to apply relevant regulations and standards to daily work activities.

Education

Associate of Science - Travel And Tourism Administration

Davenport College
Kalamazoo, MI
1992

Skills

  • Customer Service and Communication
  • Vender Contract Management
  • Budgeting - Capital and Expense
  • Property Management Software Understanding
  • Project Management
  • Microsoft Office Suite
  • Oracle Cloud Application

Timeline

Facilities-Project Manager

Yellow Corporation
10.2019 - Current

Property Manager

The Hinman Company
11.2017 - 09.2019

Property Manager

Rockford Property Management
03.2017 - 11.2017

Relationship - Property Manager

Summit Lawn Care & Snowplowing
08.2016 - 10.2016

Property Manager

PNC Bank NA
10.2001 - 08.2016

Associate of Science - Travel And Tourism Administration

Davenport College

Similar Profiles

CREATE PROFILE
Melissa Guyer