Melissa Guzman
Aurora,IL
Summary
Detail-oriented operations professional with 3+ years of experience managing high-volume scheduling, workforce coordination, staff development, and day-to-day operations in fast-paced environments. Experienced in overseeing 70+ employees and managing schedules for 50+ clients while balancing staffing needs, forecasting, and operational priorities. Strong background in cross-functional collaboration, employee training, problem-solving, process coordination, and maintaining efficient operations in high-demand environments.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Scheduling Manager
BY YOUR SIDE Autism Therapy Services
Schaumburg, IL
01.2025 - Current
- Manage and oversee 1,500+ client billable hours across the center, ensuring appropriate utilization, staffing, and continuity of services.
- Manage and coordinate schedules for 70+ therapists and 50+ clients, including RBTs, Speech, and Occupational Therapists, ensuring appropriate coverage and continuity of care.
- Maintain a six-week caseload forecast tracking scheduled billable hours to accurately reflect projected hours and staffing needs in forecasting reports.
- Manage day-to-day scheduling operations, including client cancellations, employee call-offs, staffing adjustments, schedule modifications, and coverage needs in a high-demand clinical environment.
- Review and approve PTO requests, coordinating schedule offloading and coverage to maintain adequate staffing and minimize disruptions to client services.
- Communicate and collaborate with parents and caregivers regarding therapy schedules, availability, and service needs while supporting continuity of care.
- Coordinate scheduling and provide administrative support throughout the intake and assessment process for new clients.
- Collaborate with HR and Recruiting on staffing needs, candidate coordination, hiring, new-hire proposals, and employee performance or disciplinary matters as needed.
- Manage two email inboxes for scheduling and operational inquiries, ensuring timely communication, follow-up, and resolution of scheduling needs.
Senior ABA Training Specialist
BY YOUR SIDE Autism Therapy Services
Darien, IL
11.2022 - 01.2025
- Facilitate and oversee RBT onboarding and training, providing new Behavior Technicians with the foundational knowledge and skills necessary to deliver high-quality ABA services.
- Deliver the 40-hour RBT training program, providing instruction across core ABA principles, ethical standards, data collection, behavior reduction, skill acquisition, and clinical implementation.
- Conduct hands-on competency-based training and assessments to evaluate staff readiness and ensure Behavior Technicians demonstrate the skills necessary to work independently with clients.
- Develop and maintain interactive training content and educational materials using Articulate Rise 360 to support staff learning, onboarding, and ongoing professional development.
- Design and facilitate specialized staff training, including Trauma-Informed Care and other training initiatives based on clinical and organizational needs.
- Collaborate with BCBAs, clinical leadership, and center teams to identify staff training needs, address performance gaps, and ensure training aligns with individualized client needs and treatment plans.
- Provide ongoing coaching, mentorship, and performance feedback to Behavior Technicians, supporting the development of clinical skills and adherence to ABA practices, company standards, and client-specific protocols.
- Support RBT credentialing and training requirements, assisting staff throughout the onboarding and credentialing process and ensuring required training components are completed.
- Contribute to the development and implementation of center-wide training initiatives and processes, helping maintain consistency, quality, and compliance across staff training and clinical operations.
Education
Associate of Science - Business Administration
Waubonsee Community College
Sugar Grove, IL05-2028
Skills
- Time management
- Schedule management
- Data analysis skills
- Personnel management
- Team supervision
Languages
Spanish
English
Timeline
Scheduling Manager
BY YOUR SIDE Autism Therapy Services
01.2025 - Current
Senior ABA Training Specialist
BY YOUR SIDE Autism Therapy Services
11.2022 - 01.2025
Associate of Science - Business Administration
Waubonsee Community College