Melissa Haas
New Smyrna Beach
Summary
Well-rounded bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Proficient in team leadership and management.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Bartender
Caribe Royale All-suite Hotel & Convention Center
Orlando
12.2023 - Current
- Mixed and served beverages in a fast-paced hotel environment.
- Maintained cleanliness and organization of the bar area.
- Assisted guests with menu choices and drink recommendations.
- Ensured compliance with health and safety regulations consistently.
- Developed positive relationships with guests to enhance their experience.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Realtor
Keller Williams
Orlando
07.2021 - Current
- Negotiated offers between buyers and sellers to reach favorable terms.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Responded promptly to customer inquiries via phone or email regarding available properties.
Manager
Blue Martini
Orlando
08.2022 - 12.2024
- Managed staff scheduling and ensured optimal coverage during peak hours.
- Oversaw daily operations to maintain high service standards and customer satisfaction.
- Fostered a collaborative team environment to encourage communication and support.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Bartender
Twin Peaks
Orlando
10.2021 - 01.2022
- Maintained cleanliness and organization of the bar area.
- Assisted guests with menu choices and drink recommendations.
- Collaborated with kitchen staff for seamless service during events.
- Ensured compliance with health and safety regulations consistently.
- Developed positive relationships with guests to enhance their experience.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
Education
Bachelor of Arts - Arts Education
University of Central Florida
Orlando, FL 05.2015 - 12.2020
Skills
- Client relationship management
- Hospitality and accommodation
- Hospitality service expertise
- Team leadership
- Conflict resolution
- Customer service
- Effective communication
- Engaging personality
- Anticipating guest needs
References
References available upon request.
Timeline
Bartender
Caribe Royale All-suite Hotel & Convention Center
12.2023 - Current
Manager
Blue Martini
08.2022 - 12.2024
Bartender
Twin Peaks
10.2021 - 01.2022
Realtor
Keller Williams
07.2021 - Current
Bachelor of Arts - Arts Education
University of Central Florida
05.2015 - 12.2020