Melissa Hall
New Rochelle,USA
Summary
Ambitious recent graduate with an AS in Management and 4+ years of customer service management experience, skilled in leading teams, improving customer satisfaction, and addressing challenges to provide excellent customer service. My exceptional leadership, communication, and interpersonal skills make me eager to apply my abilities and achieve success.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Fun Fuzion indoor Amusement
New Rochelle
01.2018 - 11.2024
- Assisted customers with redeeming tickets or points for prizes in a friendly manner
- Implemented document management system to enhance team productivity.
- Advanced to managerial position in six months, showcasing leadership and problem-solving abilities.
- Developed a comprehensive training program tailored to diverse learning styles, resulting in measurable improvements in staff performance.
- Explained and demonstrated games and attractions to assist guests.
Senior Sales Associate
Walmart
White Plains
12.2015 - 10.2018
- Trained new agents to enhance service quality, leading to marked improvements in customer satisfaction ratings.
- Resolved customer issues with empathy, significantly improving customer satisfaction and fostering long-term loyalty.
- Maintained accurate sales records and reconciled transactions daily, ensuring financial integrity.
- Streamlined team tasks, cutting project time by half.
- Fostered a collaborative team environment, promoting open communication and mutual support among associates.
Front Office Clerk
C&C Tours
New Rochelle
01.2012 - 11.2015
- Fostered a welcoming environment by greeting guests warmly, leading to noticeable improvements in customer satisfaction.
- Resolved customer complaints swiftly, ensuring high service standards.
- Demonstrated strong communication skills by handling over 150 calls daily, ensuring a positive experience for all callers.
- Maintained accurate records of guest interactions, facilitating data-driven improvements in service delivery and operational efficiency.
Education
Associate of Science - Business Administration And Management
Post University
Waterbury, CT05.2024
Skills
- Ability to Multitask
- Customer Service
- Microsoft Office
- Problem Solving
- Adaptive Person
- Leadership Skills
- Effective Time Management
Timeline
Customer Service Manager
Fun Fuzion indoor Amusement
01.2018 - 11.2024
Senior Sales Associate
Walmart
12.2015 - 10.2018
Front Office Clerk
C&C Tours
01.2012 - 11.2015
Associate of Science - Business Administration And Management
Post University