MELISSA HALL

Work History

Wake Med-Wake Forest Primary Care

11.2011 - Current

Provided compassionate patient care, ensuring comfort, empathy and trust while caring for patients.
Measured patient vital signs, administered injections, documented patient history, prior authorizations, provided patient education and relayed effective treatment plans as directed by the provider.
Maintained proficient communication skills, precise interpersonal skills, demonstrated leadership skills, active listener, collaborated, contributed and supported my team. Scanned patient medical records electronically.
Streamlined patient intake process, scheduled appointments, telephone calls and assisted with referrals. Excelled in time management to significantly reduce wait times to improve overall patient satisfaction.
Ensured following all protocols, policies, and compliance in health management along with HIPAA and OSHA regulations to maintain operational efficiency.
Managed inventory of supplies, monitored medication usage and expiration dates to ensure patient safety.
Completed annual competencies and educational modules to enhance my skills and certifications.
Assisted with surgical procedures, ear lavages, Piccolo Xpress analyzers, blood draws, EKG’s, Spirometry, PT/INR, HA1C’s, flu, covid, strep/throat, RSV, STD and HCG testing.

North Primary Care

08.2008 - 11.2011

Assisted healthcare professionals in patient care, enhanced overall patient satisfaction through attentive documentation, support and communication.
Administered vaccines and measured vital signs, blood draws, clinical testing EKG’s and assisted with procedures.
Excelled in clerical skills, patient safety and supply orders.
Maintained accurate patient records and managed inventory, ensuring compliance with healthcare regulations and standards.
Executed communication skills, active listener, provided great feedback to maintain a positive environment.
Coordinated with medical staff to execute laboratory tests and process specimens, providing reliable results that informed effective treatment plans.

Westchester Medical Center-Dialysis

07.2000 - 03.2007

Managed patient scheduling and records, answered phones, prepared flowcharts daily organized charts to enhance office efficiency.
Excelled in data Entry, flowcharts, record keeping, maintained the ordering of office supplies.
Collaborated with medical staff to ensure accurate patient data and expertise communication skills to provide operational effectiveness.
Provided productivity, arranged office meetings and compliance with healthcare regulations to enhance data integrity.
Assisted with setting up dialysis machines and daily checked dialysis supplies expiration dates to ensure patient safety.