Melissa Hall
Pittsburgh,PA
Summary
I’m a fun loving outgoing 46 year old mom of two, a dog lover and enjoy going to as many concerts as possible with my best friend. Love to cook and I love people. Have worked in the service industry since the age of 15.
Overview
13
13
years of professional experience
1998
1998
years of post-secondary education
Work History
Assistant Manager
Coffee Tree Roasters
Pittsburgh
01.2020 - 07.2024
- Assisted in training new staff on coffee preparation techniques.
- Managed inventory levels and ordered supplies to ensure availability.
- Coordinated daily operations to maintain efficient workflow during peak hours.
- Implemented customer service training to enhance guest experiences.
- Facilitated communication between staff and upper management to address issues.
- Oversaw cash handling procedures for accurate financial transactions.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Fitness Instructor
Jazzercise of Scott Township
Pittsburgh, PA
02.2011 - 10.2023
- Teaching fun filled, high impact, high intensity classes. Dance based with strength training.
- Led group fitness classes incorporating dance and aerobic routines.
- Demonstrated exercises and provided modifications for various fitness levels.
- Developed engaging class playlists to enhance participant experience.
- Created a welcoming environment to foster community among members.
- Collaborated with team members to ensure smooth class transitions and operations.
- Educated participants on proper form and safety during workouts.
- Provided guidance on how to modify exercises based on injury or disability status.
- Demonstrated proper form and technique for various exercises and stretches.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
- Motivated clients to stay committed to preset fitness goals.
- Encouraged participants to reach their fitness goals with positive reinforcement techniques.
- Monitored client progress throughout exercise sessions to ensure safety and effectiveness of program design.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Notified clients about class prices, promotions and available payment options.
- Stayed up-to-date regarding latest fitness trends and routines.
- Advised members on proper use of fitness equipment during individual or group sessions.
- Maintained a clean and organized workspace at all times.
- Educated clients on proper exercise techniques to prevent injuries and maximize fitness benefits.
Education
Keystone Oaks HS
Pittsburgh, PASkills
- Staff training
- Inventory management
- Customer service
- Financial transactions
References
References available upon request.
Timeline
Assistant Manager
Coffee Tree Roasters
01.2020 - 07.2024
Fitness Instructor
Jazzercise of Scott Township
02.2011 - 10.2023
Keystone Oaks HS