Melissa Hamilton
Vine Grove,KY
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring success in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admissions Lead/Manager
Pinnacle Treatment Centers-Recovery Works
Elizabethtown, KY
07.2022 - Current
- Responsible for hiring and training new team members, including receptionists, admissions coordinators, and drivers.
- Assist my department members in developing individual development plans to foster growth within their positions and beyond.
- Maintain and oversee an ethical work environment by adhering to patient privacy laws (HIPAA and 42 CFR).
- Attending and presenting data and ideas in meetings to build a better environment for staff and patients.
- Assisting in preparation for CARF certification.
- Examining records of potential patients and making decisions based on their needs to determine their level of care.
- Coordinating and overseeing all incoming admissions and scheduled discharges to ensure beds are full.
- Maintaining spreadsheets to track all current, incoming, and outgoing patients.
- Uploading various documents, receipts, and invoices to SharePoint and accounts payable.
- Collecting payment from sober living patients, recording the payments, and performing checks and balances on amounts due.
- Use electronic health records to admit new patients into the program and ensure all required documents are understood and signed in a timely manner.
- Create PowerPoint presentations, agendas, and other training materials and present them to various members of staff in regard to patient transportation, intake, and insurance verification.
- Assigned drivers to appropriate routes based on patient locations and various legal and medical needs.
- Keep a close line of communication between myself, my staff, and the call center regarding patient transport requests and scheduling of incoming patients.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Maintain logs of all incoming calls and assigned tasks.
- Responding to medical records requests in a timely manner.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensure compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Checking timesheets, entering manual punch forms, correcting mistakes, and approving payroll.
Receptionist
Pinnacle Treatment Centers- Recovery Works
Elizabethtown, KY
06.2021 - 07.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily logbook with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted new patients, organized, and logged all property, and completed patient safety searches.
Residential Aide
Pinnacle Treatment Centers-Recovery Works
Elizabethtown, KY
02.2021 - 06.2021
- Educated residents about substance abuse prevention techniques, interventions and healthy lifestyle choices, habits.
- Assisted residents with daily living activities.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Maintained accurate records of client progress through use of electronic medical record system.
- Educated clients on available community resources that could enhance their quality of life.
- Monitored client activities in order to assess the effectiveness of treatment plans.
- Coordinated referrals for additional services as needed based on client needs.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Actively listened and responded empathetically when interacting with clients.
Education
Bachelor of Science - Human Development
Amridge University
Montgomery, AL12-2022
Skills
- System optimization
- Health & safety compliance
- Team building & leadership
- Reporting and documenting
- Policy administration
- Multitasking
- Communication Skills
- Negotiation
- Quality Control
- Problem-solving abilities
- Time management abilities
- Conflict Resolution
Accomplishments
- Employee of the Month (2021,2022 & 2023)
- Employee of the Year (2023)
Certification
- Targeted Case Manager- SUD certification
Timeline
Admissions Lead/Manager
Pinnacle Treatment Centers-Recovery Works
07.2022 - Current
Receptionist
Pinnacle Treatment Centers- Recovery Works
06.2021 - 07.2022
Residential Aide
Pinnacle Treatment Centers-Recovery Works
02.2021 - 06.2021
- Targeted Case Manager- SUD certification
Bachelor of Science - Human Development
Amridge University
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