Melissa Hanoumane
Visalia,CA
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Walmart through expert stock management and exceptional service. Skilled in inventory counts and patient care, demonstrating meticulous attention to detail and strong team collaboration. Increased sales during peak periods by actively participating in store promotions and streamlining cash operations, showcasing reliability and professionalism.
Overview
23
23
years of professional experience
Work History
Overnight Stocker
Walmart
Porterville, CA
03.2017 - 08.2023
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
Customer
Kohl's
Porterville, CA
10.2016 - 01.2017
- Upheld company policies and procedures at all times, contributing to a safe and welcoming atmosphere for customers.
- Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
- Participated in store promotions and events, contributing to an increase in sales during peak periods.
- Assisted in training new team members, fostering an environment of learning and growth within the team.
Medical Assistant
Sequoia Medical Center/Dr. Sidhu
Porterville, CA
01.2001 - 05.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Cage Cashier
Eagle Mountain Casino
Porterville, CA
05.2013 - 01.2014
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Education
Associate Of Applied Arts -
Porterville College
Porterville, CA06.1999
Certification - Medical Assistant Front/Back Office
Porterville Adult School
Porterville, CA01.1999
Skills
- Stocking shelves
- Stock Rotation
- Pallet Jack Operation
- Product restocking
- Heavy Lifting
- Maintaining safety
- Stock replenishment
- Label Reading
- Handheld Scanner Use
- Stockroom Maintenance
- Order Picking
- Shelf Organization
- Moving merchandise
- Inventory Counts
- Merchandise returns
- Customer Service
- Attention to Detail
- Merchandise Stocking
- Time Management
- Dependable and reliable
- Motivated Team Player
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Data Entry
- Procedure Assistance
- Laboratory Specimen Collection
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Appointment Setting
- Compassionate caregiver
- Medical Records Management
- Patient Flow Management
- Anatomy and Physiology Knowledge
- Medical office administration
- Insurance Claims
Timeline
Overnight Stocker
Walmart
03.2017 - 08.2023
Customer
Kohl's
10.2016 - 01.2017
Cage Cashier
Eagle Mountain Casino
05.2013 - 01.2014
Medical Assistant
Sequoia Medical Center/Dr. Sidhu
01.2001 - 05.2003
Associate Of Applied Arts -
Porterville College
Certification - Medical Assistant Front/Back Office
Porterville Adult School