Melissa Hansen
Two Rivers,WI
Summary
Results-focused customer service professional with 20+ years of experience. Detail-oriented and highly computer literate with extensive knowledge of various TMS systems. Thrives in fast-paced environments and enjoys delivering exceptional service. Committed to providing efficient and effective solutions, ensuring customer satisfaction.
Overview
15
15
years of professional experience
Work History
Custer Service Representative
Xtreme Trucking, LLC
06.2023 - Current
- Coordinate distribution of freight shipments between multiple facilities, vendors and customers
- Effectively communicate with customers any delays, issues in transit, OSD
- Coordinate appointments utilizing many portals
- I am very organized and detail orientated, this is a must to work in the fast paced field of transportation
- Verify all assessorial charges created are valid before billing
- Responsible for accepting all freight tendered; via email, portals, EDI
Logistics Operations/Dispatcher
ST Freight, LLC
01.2018 - 06.2023
- Coordinate distribution of freight shipments between multiple logistics facilities, vendors, carriers, and customers
- Analyze shipping data to identify trends in order volume and shipment distance, allowing for effective planning of resources
- Generate reports for management detailing financial and sales performance
- Favorably uphold cost targets through strategic contract negotiation with freight vendors
- Reduced shipment delays by proactively communicating with carriers to confirm delivery windows
- Successfully grew personal transportation sales by 40% in 2022 through strategic planning and utilization of preferred carrier base single-handedly developed through extraordinary customer service
Logistics Operations/Dispatcher
Advantage Transport, LTD
05.2017 - 12.2017
- Provided quality customer service to customers by determining and meeting individual customer needs
- Monitored compliance with legal requirements, safety regulations, and industry standards
- Maintained accuracy of shipping and receiving reports, shipment manifests, and tracking numbers, and ensured all records
Logistics Outside Agent/Customer Service
ST Freight, LLC
09.2012 - 05.2017
- Supplied seamless coordination of shipments with freight forwarders, shipping companies, 3PLs, customs brokers, and other service providers
- Beneficially formulated new strategies to boost customer revenue and account retention
- Established new customer relationships yearly, offering customers variety of competitive shipping options and service level agreements
- Streamlined data collection and reporting process to increase efficiency
Transportation Logistics - Customer Service Manager
Lubenow Logistics
09.2009 - 09.2012
- Managed 6 customer service agents, including hiring, training, conducting yearly evaluations, and retention
- Verified smooth operation of shipping and receiving department by eliminating bottlenecks and streamlining operations
Education
High School Equivalency Diploma -
Lakeshore Technical College
Manitowoc, WISkills
- Customer Experience Management
- Business Operations
- Persuasive Negotiations
- Logistics Coordination
- Issue Resolution
- Industry Trends
- Effective Workflow Management
- Strategic Business Initiatives
- Continuous Improvements
- Administration & Reporting
- Team Leadership
- Exceptional Interpersonal Communication
Personal Information
Total Experience: 20 plus years experience
Timeline
Custer Service Representative
Xtreme Trucking, LLC
06.2023 - Current
Logistics Operations/Dispatcher
ST Freight, LLC
01.2018 - 06.2023
Logistics Operations/Dispatcher
Advantage Transport, LTD
05.2017 - 12.2017
Logistics Outside Agent/Customer Service
ST Freight, LLC
09.2012 - 05.2017
Transportation Logistics - Customer Service Manager
Lubenow Logistics
09.2009 - 09.2012
High School Equivalency Diploma -
Lakeshore Technical College