Custer Service Representative
Costco
2024.02 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to appropriate supervisors.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained in both the Chat and Logistics departments.