William Baladez
San Antonio,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Custer Service Representative
Southwest Airlines
San Antonio, TX
08.2008 - 08.2020
- Offer a high level of customer service
- Ask fact finding questions to determine service needs and accurately input information into the reservation system
- Educate customers on special pricing opportunities and company offerings
- Generate revenue by selling and related products and services
- Master several weeks of fast-paced, intensive training on policies, products, processes and tools with recurrent training each yearly
- Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year and as determined through seniority bidding
- On occasion, be offered voluntary overtime and required to work mandatory overtime
- Be assigned performance goals and receive coaching towards continuous improvement
Rural Mail Carrier Associate
United States Postal Service, USPS
San Antonio, TX
06.2006 - 08.2008
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery
- Receive and sign for accountable mail
- Deliver mail to customers along a prescribed route and on a regular schedule by vehicle; collect monies and receipts
- Sell stamps, money orders and accept C.O.D., registered, certified and insured mail and parcel post
- Return mail collected, undeliverable mail and submits monies and receipts to post office
- Prepares mail for forwarding and maintains records of change of address information
- Provides for mail security at all times
Education
Some College (No Degree) - Real Estate
San Antonio Board of Realtors
San Antonio, TX04-2003
High School Diploma -
Robert E Lee High School
San Antonio, TX06-1984
Skills
- Customer Service
- Positive and Professional
- Credit Card Payment Processing
- 10-Key
- Problem-Solving Abilities
Timeline
Custer Service Representative
Southwest Airlines
08.2008 - 08.2020
Rural Mail Carrier Associate
United States Postal Service, USPS
06.2006 - 08.2008
Some College (No Degree) - Real Estate
San Antonio Board of Realtors
High School Diploma -
Robert E Lee High School
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