Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Odetta Holland

College Park,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Custer Service Representative-Primary Care

Emory Healthcare
Tucker, GA
09.2022 - Current
  • First point of contact, among my duties are gathering patients information for doctors and nurses, communicate patients family, caregivers, all emory clinics
  • Process insurance information, schedule reschedule, modify appointments, prescription refills, escalations to doctors and clinical staff showing empathy and compassion

Airport Customer Service

Delta Air Lines, Inc
Atlanta, GA
03.2020 - Current
  • Working below wing, taking luggage to perspective destinations, working the ticket counter in the terminal, Assisting passengers with for lost luggage, Volunteer work, provided customer service to passengers in the terminal

Home Depot Contact Center

Home Depot Contact Center
Marietta, GA
04.2015 - 01.2017
  • Taking inbound calls from customers, cancelling items upon the customers request, Great sales and NPS scores, assisting store associates with returns, tracking packages

Education

Associate of Applied Science in Medical Coding & Billing -

Gwinnett College

Skills

  • Microsoft Office
  • Microsoft Word
  • Powerpoint
  • Typing 65-72 wpm
  • Epic
  • Sales
  • Customer Service
  • Data Entry
  • CDA
  • CRM
  • AS400

Volunteer Experience

  • Covenant House
  • Relay For Life
  • Brand Ambassador
  • YMCA

Timeline

Custer Service Representative-Primary Care

Emory Healthcare
09.2022 - Current

Airport Customer Service

Delta Air Lines, Inc
03.2020 - Current

Home Depot Contact Center

Home Depot Contact Center
04.2015 - 01.2017

Associate of Applied Science in Medical Coding & Billing -

Gwinnett College

Similar Profiles

CREATE PROFILE
Odetta Holland