Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hi, I’m
Melissa Harden
Costa Mesa,CA
Summary
Overview
16
years of professional experience
1
Certification
Work History
Posse Bar
Bartender
11.2021 - Current
Job overview
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails to 30 customers at a time
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
MOOSE RESTAURANT GROUP LLC - SANDYS
Bartender/Bartender Trainer
06.2017 - 05.2021
Job overview
- Asked to open new location as bartender trainer
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Remained top bartender earning highest sales and tip percentage
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained 40 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Dreamworks Marketing
Special Events Coordinator
01.2015 - 05.2017
Job overview
- As an events coordinator, was in charge of building and maintaining relationships with HR directors of a vast array of companies
- For these companies, would organize events for employees
- Tasks would include scheduling, contacting vendors, conducting order of event, and creating marketing for said events.
- Enhanced attendee satisfaction by meticulously planning and executing memorable special events.
- Streamlined event operations by developing efficient logistical processes for event setup and breakdown.
- Organized and implemented 20 events with as many as 100 guests
MOOSE RESTAURANT GROUP LLC
Bartender
03.2008 - 01.2015
Job overview
- Worked in a high volume and fast-paced restaurant and bar
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Implemented drink and food safety guidelines, procedures, and regulations
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
West Coast University-Orange CountyAnaheim, CA
Bachelor's from Nursing
01.2020
University Overview
Golden West CollegeHuntington Beach, CA
Associate in Arts (AA) from Liberal Arts & Sciences- emphasis in health science
12.2019
University Overview
Skills
- Food Service
- Food Safety
- POS
- Hospital Experience
- Upselling
- Nursing
- Events Management
- Event Planning
- Effective communication (10 years)
- Exceptional customer service (10 years)
- Strong client relationships
- Ability to work independently, prioritize, multitask
- Menu Memorization
- Beverage Preparation
- Payment Processing
- Suggestive Selling
Certification
Registered Nurse (RN)
Timeline
Bartender
Posse Bar
11.2021 - Current
Bartender/Bartender Trainer
MOOSE RESTAURANT GROUP LLC - SANDYS
06.2017 - 05.2021
Special Events Coordinator
Dreamworks Marketing
01.2015 - 05.2017
Bartender
MOOSE RESTAURANT GROUP LLC
03.2008 - 01.2015
West Coast University-Orange County
Bachelor's from Nursing
Golden West College
Associate in Arts (AA) from Liberal Arts & Sciences- emphasis in health science
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