Summary
Overview
Work History
Education
Skills
Accomplishments
references
Timeline
Generic

Melissa Harrison

Charleston

Summary

Seasoned Sales Supervisor consistently improves sales floor operations while delivering outstanding service to every customer. Strengthens company brand with industry-leading customer loyalty. Effectively partners with staff, customers and management to solve complex problems affecting business direction and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Sales Supervisor/Retail Sales Associate

Harbor Freight Tools
03.2009 - Current

Train new employees on company policies and procedures.

Delegate tasks to team members according individual strengths. Motivate others to reach their highest potential.

Answered customer questions and make products recommendations based on needs.

Ensured that safety protocols were followed at all times by all staff members.

Handled customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Laborer

NGK Spark Plugs
06.2006 - 11.2007
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated forklifts and boom lifts to complete various tasks.
  • Shipped and packed customer orders per pick list and shipped via Fed Ex UPS.

Primary Cashier

Harbor Freight Tools
04.2003 - 03.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and take advantage of Extender Service Protections and Inside Track Club Memberships.

Education

High School Diploma -

Seneca East High School
Attica, OH
06.1985

Skills

  • Management Support
  • Sales team assistance
  • Sales Training
  • Goals and performance
  • Sales Coaching
  • Multitasking Abilities
  • Employee Coaching
  • Data Entry
  • Customer Service
  • Problem Resolution

Accomplishments

Awarded 3rd place top spiff earner at Harbor Freight Tools in 2010.

Part of a Silver Hammer Award winning store team 2022.

references

Rolanda Sue Rader

Store Manager Harbor Freight Store #112

Charleston WV

304-545-5279


Cindy Burdette Casto

Friend

Charleston WV

304-532-2552


Brian Edmonds

Customer

Nitro WV

304-541-9622

Timeline

Sales Supervisor/Retail Sales Associate

Harbor Freight Tools
03.2009 - Current

Laborer

NGK Spark Plugs
06.2006 - 11.2007

Primary Cashier

Harbor Freight Tools
04.2003 - 03.2005

High School Diploma -

Seneca East High School
Melissa Harrison