Melissa Hatch
Layton,UT
Summary
Detail-oriented Billing Specialist with a proven track record in claims processing and customer service. Known for implementing streamlined procedures that enhance operational efficiency and improve customer satisfaction.
Results-driven Team Supervisor with experience in coordinating cross-functional teams and enhancing workflow efficiency. Proven ability to mentor junior staff and analyze performance metrics to drive strategic initiatives and achieve outstanding results.
Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Myriad Genetic Laboratories
Salt Lake City, UT
07.2017 - Current
- Processed billing inquiries and discrepancies, ensuring timely resolution and customer satisfaction.
- Reviewed and verified insurance claims for accuracy, optimizing reimbursement processes.
- Implemented streamlined billing procedures, enhancing operational efficiency across departments.
- Trained junior staff on billing software and compliance regulations to ensure consistency in practices.
- Analyzed billing data to identify trends, recommending adjustments to improve revenue cycle management.
- Collaborated with cross-functional teams to resolve complex billing issues, fostering effective communication channels.
- Researched and resolved billing discrepancies to enable accurate billing.
Team Supervisor
Myriad Genetic Laboratories
Salt Lake City, UT
07.2018 - 09.2020
- Supervised daily operations to ensure adherence to quality standards and regulatory compliance.
- Coordinated team activities, fostering collaboration and communication among cross-functional departments.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Developed training programs to enhance team skills and increase overall productivity levels.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Facilitated regular team meetings to discuss objectives, resolve issues, and celebrate successes.
- Managed resource allocation effectively to optimize project delivery timelines and outcomes.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 10 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.
- Coordinated cross-functional teams to achieve project objectives within strict deadlines.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
Education
No Degree - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Account reconciliation
- Claim submission
- Customer engagement
- Month-end closing procedures
- Medical billing expertise
- Patient account management
- Relationship building
- Record preparation
- Research and due diligence
- Team collaboration
- Audit procedures
- Records organization and review
- Procedure development
Timeline
Team Supervisor
Myriad Genetic Laboratories
07.2018 - 09.2020
Billing Specialist
Myriad Genetic Laboratories
07.2017 - Current
No Degree - General Studies
Salt Lake Community College