Melissa Hayes

Administrator for core banking system- Fiserv DNA
Coordinate and manage the execution of operations
Create queries using CRMBI (DNA Publisher) and analyze data for other Credit Union departments.
Manage and implement application updates and core system changes and upgrades.
Work closely with executive management to identify, recommend, develop, implement, and support cost-effective technology solutions.
Analyze, report, and make recommendations for the improvement of IT systems.
Manage staff support for the credit unions various software applications that interface with the core such as Entrust Datacard instant issue debit cards, Fiserv Prologue General Ledger accounting software and Temenos Lifestyle Management Suite.
Develop automation jobs for sending and receiving 3rd party files to vendors and moving files around the network - VisualCron scheduling software
Provide backup support for the service desk and network operations
Support network operations via ticketing system - Manage Engine
Manage Applications Support Specialists and first tier Service Desk associates.
Responsible for disaster recovery testing of the core.
Oversee and implement IT policies and procedures for IT department.

Database Administrator for Intersystems Cache database running on Open VMS - Fiserv Datasafe.
Coordinate and manage the execution of the Datasafe operations schedule including year-end, month-end, and daily processing tasks.
Create queries using SQL and analyze data for other Credit Union departments.
Project manager for Credit Union special projects, system implementations, and core system, changes and upgrades.
Work closely with executive management to identify, recommend, develop, implement, and support cost-effective technology solutions.
Analyze, report, and make recommendations for the improvement of IT systems.
Manage staff support for the credit unions various software applications that interface with the core such as Entrust Datacard instant issue debit cards, Fiserv Prologue General Ledger accounting software and Temenos Lifestyle Management Suite.
Develop job automation tools for routine tasks, including recurring transfers, ACH posts, credit card posts, and member notices using ISE Job Scheduler.
Provide backup support for the help desk and network operations
Manage day to day tasks associated with the Knowledge Management system and Help desk ticketing system - Manage Engine
Manage Applications Support Specialists.
Responsible for Datasafe disaster recovery planning and testing.
Oversee and implement IT policies and procedures, including those for disaster recovery, standards, and purchasing.

Database Administrator for Intersystems Cache database running on Open VMS and Unix- Fiserv Datasafe.
Coordinate and manage the execution of the Datasafe operations schedule including year-end, month-end, and daily processing tasks.
Create queries using SQL and analyze data for other Credit Union departments.
Project manager for Credit Union special projects, system implementations, and core system, changes and upgrades.
Work closely with executive management to identify, recommend, develop, implement, and support cost-effective technology solutions.
Analyze, report, and make recommendations for the improvement of IT systems.
Manage staff support for the credit unions various software applications that interface with the core such as FICS mortgage servicer, Fiserv Card services, FIS card services and Temenos Lifestyle Management Suite.
Develop job automation tools for routine tasks, including recurring transfers, ACH posts, credit card posts, and member notices using ISE Job Scheduler
Provide backup support for the help desk and network operations
Manage day to day tasks associated with the Knowledge Management system and Help desk ticketing system - Novo Solutions.
Manage the Datasafe Specialist, Applications Programmer, IT Specialist, IT Support Technician and Helpdesk Technicians.
Responsible for Datasafe disaster recovery planning and testing.
Oversee and implement IT policies and procedures, including those for disaster recovery, standards, and purchasing.
Manage the day to day tasks associated with virtual servers running on VMware.
Implementation of new mobile applications for iPad and iPhone.Database Administrator for Intersystems Cache database running on Open VMS and Unix- Fiserv Datasafe. Coordinate and manage the execution of the Datasafe operations schedule including year-end, month-end, and daily processing tasks. Create queries using SQL and analyze data for other Credit Union departments. Project manager for Credit Union special projects, system implementations, and core system, changes and upgrades. Work closely with executive management to identify, recommend, develop, implement, and support cost-effective technology solutions. Analyze, report, and make recommendations for the improvement of IT systems. Manage staff support for the credit unions various software applications that interface with the core such as FICS mortgage servicer, Fiserv Card services, FIS card services and Temenos Lifestyle Management Suite. Develop job automation tools for routine tasks, including recurring transfers, ACH posts, credit card posts, and member notices using ISE Job Scheduler Provide backup support for the help desk and network operations Manage day to day tasks associated with the Knowledge Management system and Help desk ticketing system - Novo Solutions. Manage the Datasafe Specialist, Applications Programmer, IT Specialist, IT Support Technician and Helpdesk Technicians. Responsible for Datasafe disaster recovery planning and testing. Oversee and implement IT policies and procedures, including those for disaster recovery, standards, and purchasing. Manage the day to day tasks associated with virtual servers running on VMware. Implementation of new mobile applications for iPad and iPhone.