MELISSA HELVESTON
Huntersville,NC
Summary
Experienced Director offering expertise in TMS Integration, Logistics and Transportation Operations Management, Process Improvement (Lean & Six Sigma practices), and Project Management. 12+ years product management experience in Third Party Logistics industry. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Director of Business Analysis and Integration
XPO/RXO Logistics
01.2020 - Current
- Provided strong leadership to enhance team productivity and morale.
- Managed multiple large-scale projects for customers with FUM in excess of $100M and introduced new systems, tools, and processes to achieve challenging objectives.
- Monitored performance of all TMS implementations to identify areas of improvement and make adjustments as needed.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Collaborated with stakeholders to identify business needs and data sources.
Senior Manager, Business Analysis and Integration
XPO Logistics
01.2018 - 02.2020
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Implemented and developed operational standards, policies and procedures.
- Produced staffing matrix to provide adequate coverage of department.
- Guided staff of 15 OTM Functional and Techno Functional resources for successful OTM implementations.
Project Manager
ONE Network
09.2017 - 12.2017
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
Manager of Client Integration
Menlo Worldwide
06.2014 - 09.2017
- Managed team of 4 Client Integration Managers, including FTE's and consultants
- Provided guidance and oversight for TMS startup and conversion projects assigned to direct reports
- Responsible for overseeing TMS Transportation Advisory Board; Included review and responsibility for approving or declining costing and system enhancement requests
- Responsible for approving or declining work requests based on need, impact, and ROI
- System design oversight
- Mentored direct reports in LEAN practices, including A3's, VSM's and Kaizen events.
Client Integration Manager
Menlo Worldwide
09.2011 - 06.2014
- Converted new and existing clients to Menlo's Transportation Management System (OTM) by participating in joint planning sessions, designing system solution, configuring system, and performing functional testing
- Collaborated with internal and external clients, business development, and IT teams
- Employed LEAN principles to develop solutions standards for complex and critical assignments
- Trained users on system and provided post go-live support.
Transportation Operations Manager
Menlo Worldwide
06.2010 - 09.2011
- Managed work of 15 transportation personnel
- Determined most cost-effective procedures and routes for shipments
- Translated business needs and priorities into actionable logistics strategies
- Lead design and implementation of reports, metrics, and business intelligence tools.
Logistics Operations Manager
Odyssey Logistics & Technology
04.2008 - 06.2010
- Designed, planned, and implemented strategies to meet company's established service standards for 18 core carriers; done through key performance indicators and quarterly performance reviews
- Analyzed, designed, and implemented logistics opportunities to lower cost and enhance service
- Assisted new client change management process and developed new work processes when new client requirements were presented
- Mentored and trained members of Transportation Quality department.
Logistics Engineer
Menlo Worldwide
04.2007 - 04.2008
- Identified and implemented cost savings solutions for multiple customer sites nationwide through LEAN practices and Six Sigma methodology; total cost savings from projects was over $650K
- Interfaced directly with customer on all levels including reporting to executive level management
- Performed extensive statistical analysis utilizing Microsoft Access and Excel to identify potential cost savings and to track actual performance of each project after implementation
- Served as primary instructor in Stanley Six Sigma Green Belt program.
Freight Pay Manager
Menlo Worldwide
09.2004 - 04.2007
- Managed and developed 9 full time employees within freight pay department
- Developed and implemented process improvements and standard procedures within organization
- Created metrics to measure performance within freight pay group that were implemented to support bonus/MPIP program.
Transportation Specialist
Menlo Worldwide
04.2004 - 09.2004
- Managed freight pay operations for customer account; included AP & AR responsibilities
- Coordinated transportation solutions for 23 business units for customer; included flatbed, TL, LTL, and expedited shipments
- Provided project management as needed for customer.
- Worked with service providers to resolve issues and correct delays.
Education
Bachelor of Science - Business Logistics
Skills
- TMS Implementation
- Business Process Improvement
- Effective Leader
- Results Oriented
- Complex Problem Solving
- Analytical
- OTM Cloud Implementation
- Executive-Level Presentations
- Sales and Marketing Support
- Work Organizing and Prioritizing
Accomplishments
- Collaborated with team of 50+ in the planning of OTM Cloud Migration project.
- Achieved 35+ successful OTM implementations with accuracy and efficiency.
- Managed team of 15 staff members.
- Achieved $750K+ in ROI by deploying continuous improvement enhancements in OTM.
Certification
- Lean Silver Certification, Menlo Worldwide - 2016
- Six Sigma Greenbelt, Menlo Worldwide Logistics - 2008
Timeline
Director of Business Analysis and Integration - XPO/RXO Logistics
01.2020 - Current
Senior Manager, Business Analysis and Integration - XPO Logistics
01.2018 - 02.2020
Project Manager - ONE Network
09.2017 - 12.2017
Manager of Client Integration - Menlo Worldwide
06.2014 - 09.2017
Client Integration Manager - Menlo Worldwide
09.2011 - 06.2014
Transportation Operations Manager - Menlo Worldwide
06.2010 - 09.2011
Logistics Operations Manager - Odyssey Logistics & Technology
04.2008 - 06.2010
Logistics Engineer - Menlo Worldwide
04.2007 - 04.2008
Freight Pay Manager - Menlo Worldwide
09.2004 - 04.2007
Transportation Specialist - Menlo Worldwide
04.2004 - 09.2004
Penn State University - Bachelor of Science, Business Logistics
- Lean Silver Certification, Menlo Worldwide - 2016
- Six Sigma Greenbelt, Menlo Worldwide Logistics - 2008
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