MELISSA HEMRY
Lincoln Public Schools
Lincoln,NE
21
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Substitute Teacher
3 Years 9 Months- Managed classrooms of up to 30 students mainly at the middle and high school level.
- Followed lesson plans provided by teachers to ensure continuity of instruction.
- Completed multiple long-term substitute teaching assignments ranging from 6-12 weeks, assuming full classroom responsibilities.
- Maintained accurate attendance and documented classroom activities and any behavioral or academic concerns.
Inside Sales/Customer and Outside Sales Support
9 Years 9 Months- Identified and communicated new sales opportunities to the sales team while providing exceptional support to existing and prospective customers.
- Processed and verified customer orders, ensuring accuracy and timely resolution of order discrepancies and customer inquiries.
- Monitored and maintained inventory levels across Canadian and Texas distribution warehouses to support efficient order fulfillment.
- Developed and implemented the company’s Standard Operating Procedures (SOP) handbook, documenting processes to improve consistency and operational efficiency.
- Collaborated with outside consultants during the implementation of Electronic Data Interchange (EDI) ordering within the company’s manufacturing software.
- Managed customer accounts and maintained accurate records using CRM software.
Sales Representative
2 Years 5 Months- Exemplified customer service through attention to detail and organization in order to surpass goals given by corporate
- Conduct sales calls with existing and potential clients to promote appropriate products while maintaining company processes, philosophies, policies and procedures
- Execute time management and organizational skills to handle high priority situations while maintaining a wide range of tasks required on a daily basis
- Generate and convey presentations to clients resulting in increased sales and clientele
- Establish, maintain, and expand accounts by building professional and trustworthy relationships
- Attain life, accident and health insurance licenses from broad range of consumer demographics
Education
Bachelor of Business Administration - Management Major
Associate of Applied Science
Skills
Microsoft Office Suite
Business Systems Support
Classroom Technology Integration
Manufacturing/MRP Systems
CRM Software experience
Communication Skills (written and verbal)
Customer Service
Relationship Building
Problem Solving
Process Improvement
Adaptability & Flexibility
Collaboration & Teamwork
Timeline
Substitute Teacher
Lincoln Public Schools
11.2022 - CurrentRead More
Inside Sales/Customer and Outside Sales Support
Elco Enterprises / Wire Wizard Welding Products
11.2012 - 08.2022Read More
Sales Representative
Western & Southern Financial Group
09.2005 - 02.2008Read More
Monroe County Community College
Associate of Applied Science
Read More
Eastern Michigan University
Bachelor of Business Administration from Management Major
Read More