Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Customer Service RepresentativeWork Type
Full TimePart TimeLocation Preference
On-SiteOpen to relocation: No
Open To Work
Melissa Henriksen
Linda,CA,California
Work Preference
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Customer Service Representative
Home Depot
- Assisted customers with product inquiries and locating items on sales floor.
- Managed checkout processes, ensuring accuracy in transactions and handling cash responsibly.
- Resolved customer complaints effectively, enhancing overall satisfaction with service provided.
- Maintained knowledge of store promotions and policies to inform customers accurately.
- Trained new staff on customer service protocols and company procedures for consistency.
- Utilized point-of-sale systems to process transactions and track sales data efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Santee Adult Education
Santee, CASkills
Customer service
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Payment processing
- Order processing
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
Home Depot
Santee Adult Education