Melissa Hillis
Phoenix
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Fundamental cooking skills and priority of quality and food safety.
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Crew Member
AMC Theatres
Phoenix
02.2026 - Current
- Provided exceptional customer service during busy movie showtimes.
- Operated cash registers and processed transactions efficiently.
- Maintained cleanliness and organization in lobby and concession areas.
- Collaborated with team members to ensure smooth operations during events.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained cleanliness of assigned areas through regular dusting and vacuuming.
- Sanitized surfaces in restrooms and kitchens to ensure a hygienic environment.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
Line Cook
AMC Theatres
06.2024 - 02.2026
- Followed food safety protocols to ensure safe handling and storage of ingredients.
- Made orders accurately, consistently and at fast pace.
- Assisted in training new kitchen staff on procedures and best practices.
- Operated kitchen equipment efficiently while adhering to safety standards.
- Adapted quickly to changing menu items and customer preferences during service hours.
- Cooked multiple orders simultaneously during busy periods.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Stocked and restocked kitchen supplies as needed.
Back of House
Chick-fil-a
09.2021 - 08.2023
- Produce high quality food with accuracy, implementing the proper food-safety procedures, working fast and under pressure and working with team members to get tasks done and make sure everything is operating smoothly within the store.
Sales Associate
Old Navy
07.2021 - 09.2021
- Welcomed customers, maintained floor appearance, assisted customers in need and operated cash registers.
- Persuaded customers into applying for a credit card and signing up for the rewards program.
- Provide the best customer service skills along with the best help possible while building connections with customer.
- Collaborated with team members to restock inventory efficiently.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ 08.2023 - 03.2026
Barry Goldwater
Phoenix, AZ 08.2019 - 05.2023
Dual Enrolment
Rio Salado
Tempe, AZ 08.2021 - 05.2023
Skills
- Meal preparation
- Hygienic and food safety regulations
- Ability to operate under pressure
- Uniformity implementation
- Cooking methods and saftey
- Portioning
- Customer service
- Visitor satisfaction
- Customer-focused attitude
- Professional collaboration
- Communication
- Service settings
- Food quality
- Attention to detail
- Reliability
- Accountability
- Quick learner
- Teamwork
- Composure under duress
- Problem solver
Timeline
Crew Member
AMC Theatres
02.2026 - Current
Line Cook
AMC Theatres
06.2024 - 02.2026
Bachelor of Science - Business Management
Grand Canyon University
08.2023 - 03.2026
Back of House
Chick-fil-a
09.2021 - 08.2023
Dual Enrolment
Rio Salado
08.2021 - 05.2023
Sales Associate
Old Navy
07.2021 - 09.2021
Barry Goldwater
08.2019 - 05.2023