Melissa Hilow
Dayville,CT
Summary
Dedicated and highly organized administrative professional with 20+ years of experience managing a college bookstore, overseeing daily operations, customer service, scheduling, inventory control, and student/staff support. Known for maintaining smooth office flow, building strong relationships, handling confidential information, and managing multiple priorities with accuracy and professionalism. Seeking to bring strong communication, organization, and student-centered service to a School Secretary role.
Overview
21
21
years of professional experience
Work History
College Bookstore Manager
Nichols College
01.2004 - 01.2025
- Managed all daily operations of a college bookstore serving students, faculty, and staff.
- Provided exceptional customer service, answering questions, resolving issues, and assisting students with course materials.
- Handled administrative tasks including scheduling, inventory ordering, vendor communications, and staff supervision.
- Trained, supervised, and evaluated student workers and part-time staff.
- Managed cash handling, deposits, and POS systems with accuracy.
- Maintained organized records, compliance documentation, and semester-based ordering timelines.
- Coordinated with faculty regarding textbook lists and deadlines.
- Oversaw busy academic seasons, ensuring smooth operations under pressure.
- Created displays, promotional materials, and communications to support campus events.
Education
Bachelor of Arts - Sociology/Criminal Justice
Eastern Connecticut State University
Willimantic05-2003
Skills
- Office Administration & Clerical Support
- Student & Parent Customer Service
- Scheduling & Calendar Management
- Phone & Front Desk Reception
- Recordkeeping & File Management
- Data Entry & Database Systems
- Inventory & Supply Management
- Staff Training & Support
- Cash Handling & POS Management
- Problem-Solving & Conflict Resolution
- Communication (written and verbal)
- Multitasking in fast-paced environments
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Calendar)
- Database/Student Information Systems
- POS and inventory management systems
- Multi-line phone systems
Timeline
College Bookstore Manager
Nichols College
01.2004 - 01.2025
Bachelor of Arts - Sociology/Criminal Justice
Eastern Connecticut State University