Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Melissa Holder
San Antonio
Work Preference
Summary
Dependable professional with strong active listening and conflict resolution skills. Proven ability to enhance customer experiences and foster loyalty through effective communication and relationship building.
Overview
27
27
years of professional experience
Work History
Construction Assistant
Holder Construction
San Antonio
03.2021 - Current
- Executed tasks precisely based on directions to prepare materials and clean job sites post-completion.
- Transported supplies and tools to designated areas to maintain workflow efficiency.
- Operated equipment and tools safely to enhance project execution.
- Moved materials, tools, and supplies from trucks to job site for daily preparations.
- Arranged all travel logistics for monthly out-of-state assignments.
- Travel throughout the United States completing projects for a top restaurant chain.
Leasing Consultant
Cortland Partners- Preserve On Fredericksburg
Atlanta
02.2019 - 10.2019
- Maintained a high customer approval rating as a result of dynamic service, exemplary support and interpersonal communication
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Maintained accurate records of all correspondence with and from tenants
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Settled tenant conflicts in the most effective manner possible
Cashier-Trainer-Customer Experience Supervisor
The Wash Tub
San Antonio
03.2018 - 02.2019
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Educated customers on product and service offerings
- Mentored team members in mastering sales techniques to consistently exceeding objectives
- Processed cash and credit transactions through company POS system
- Achieved top performance in sales by providing exceptional customer service
- Assessed customer needs and found products suited to budget and preferences
- Train new cashiers on the TAM system, sales, maintaining the stores appearance on a daily basis, customer relations, sales goals
- Customer Experience Supervisor - assigned to one area managers store locations to visit each location every week to inspect the cleanliness of the stores and mentor the cashiers in any areas needed to improve the overall customer experience and to increase sales in order to reach monthly sales goals.
Customer Service Representative
QVC
San Antonio
08.2015 - 07.2016
- Provided product and service information to customers.
- Answered customers' questions and addressed problems and complaints.
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
Part-time Retail Sales Associate
Buckle, Inc
San Antonio
02.2014 - 06.2015
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Supported managers with organizing the store.
- Helped customers by answering questions and locating merchandise.
- Built customer loyalty by meeting the product needs of customers.
- Performed floor moves, merchandising, display maintenance and housekeeping
Assistant Property Manager
United Commercial Property Management
San Antonio
06.2004 - 08.2008
- Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe environment for tenants.
- Interact with property owners to ensure that objectives are being met and owners are satisfied resolving any needs and concerns.
- Assist the accounting department with rent collections, negotiating terms for delinquent rent between the owner and tenant, and monthly reports.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Perform regular property inspections recommending repairs, directing contractors for repairs, supervising vendor services.
- Acted as liaison between the general contractor and tenant during the finish out phase of tenant suite.
- Maintained tenant relationships through regular tenant visits and phone calls.
- Partnered with cross-functional teams to address business opportunities and challenges.
Assistant Property Manager
Richmark Properties Inc
Arlington
07.1999 - 05.2004
- Settled tenant conflicts in the most effective manner possible.
- Kept meticulous records of all correspondence with residents and tenants.
- Showed units to potential tenants and answered questions about life in the community.
- Pursue all legal means of collecting delinquent rent.
- Assisted in developing a 90 day collection program which consistently produced positive results increasing monthly income.
- Reconcile and balance weekly and monthly closing reports.
- Successfully maintained the lowest delinquency monthly within the company
- Established a genuine rapport and great respect with prospects, residents, and vendors enabling an open line of communication.
- Assisted maintenance supervisor with scheduling make readies.
- Serve as acting manager in the absence of the property manager.
- Correspond with residents in regards to delinquent rent, lease violations, resident complaints, and other miscellaneous issues.
Education
John Marshall Highschool
1989
Real estate classes
2008
Skills
- Issue escalation
- Relationship building and rapport
- Training and mentoring
- Leadership and team building
- Dependable and reliable
- Excellent multi-tasker
- Detail-oriented
- Active listening skills
Affiliations
Assistant Manager of the Year - San Antonio Apartment Association
Timeline
Construction Assistant
Holder Construction
03.2021 - Current
Leasing Consultant
Cortland Partners- Preserve On Fredericksburg
02.2019 - 10.2019
Cashier-Trainer-Customer Experience Supervisor
The Wash Tub
03.2018 - 02.2019
Customer Service Representative
QVC
08.2015 - 07.2016
Part-time Retail Sales Associate
Buckle, Inc
02.2014 - 06.2015
Assistant Property Manager
United Commercial Property Management
06.2004 - 08.2008
Assistant Property Manager
Richmark Properties Inc
07.1999 - 05.2004
John Marshall Highschool
Real estate classes