Melissa Hood
Cincinnati,OH
Summary
Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and solid history of tackling diverse and challenging requirements. Well-versed in customer service and working in a 24/7 uptime environment.
Overview
8
8
years of professional experience
Work History
Transaction Support Specialist II
Cardinal Financial Company
Charlotte, North Carolina
04.2021 - 01.2022
- Heavy interaction with high levels of customer service with vendors, internal customers, and external customers.
- Managed all third-party document ordering, fulfillment, and criteria evaluations.
- Ensured daily, weekly, and monthly internal specified requirements surrounding successful order, and all updates are made in a quick and accurate manner
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Mortgage Processing Assistant
Fifth Third Bank
Cincinnati, OH
09.2020 - 04.2021
- Performed a wide range of duties related to processing and pre-underwriting of all conventional government, and portfolio residential mortgage loans including most complex files.
- Managed pipeline, evaluated loan documentation, clearing conditions as per delegated authority, and ensured accurate and complete loan data was captured in a timely manner.
- Collaborated with team to define business requirements for organizational processes, achieved productivity standards, and adhered to accuracy standards.
- Handled 50 calls per day to address customer inquiries and concerns
Customer Service Professional
Veritiv
Fairfield, Ohio
01.2018 - 09.2020
- Worked directly with over 30 sales representatives and companies, while placing high volume orders, and distributing product
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Operations Customer Support Specialist
Custom Design Benefits
Cincinnati, OH
11.2014 - 08.2018
- Provided high levels of Customer Service and support to 40 plus clients, employees as well as providers.
- Ensured that medical, dental, vision and pharmacy claims were processed accurately and timely within the guidelines of plan documents, producing consistently quality results.
- Ensure that all Stop-Loss claims are received in-house and processed by end of contract period.
- Worked directly with department managers to quickly address any issues with regards to how claims are processed.
Education
High School Diploma -
Boone County High School
Florence, KY06.1989
Skills
- Active Listening
- Account Administration
- Verbal and Written Communication
- Collaborative Team Player
- Customer Service Support
- Attention to Detail
Timeline
Transaction Support Specialist II
Cardinal Financial Company
04.2021 - 01.2022
Mortgage Processing Assistant
Fifth Third Bank
09.2020 - 04.2021
Customer Service Professional
Veritiv
01.2018 - 09.2020
Operations Customer Support Specialist
Custom Design Benefits
11.2014 - 08.2018
High School Diploma -
Boone County High School