Melissa Hopper
Neenah,WI
Summary
Accomplished Program Manager with a proven track record at Pnuma/Productive Living Systems, enhancing productivity and profitability by skillfully managing budgets and streamlining operations. Expert in strategic planning and team leadership, I've significantly improved program performance and employee development. Adaptable and detail-oriented, I excel in project management and problem-solving, ensuring operational excellence and superior team direction. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
29
29
years of professional experience
Work History
Program Manager
Pnuma/Productive Living Systems
06.2009 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed two Programs efficiently and effectively.
- Developed plans and set clear expectations and achievable milestones for employees.
- Managed mutiple employees and consumers in a professional manner.
Psychiatric Care Technician
Winnebago Mental Health Institute
01.1996 - 04.2008
Education
Associate Degree in Nursing - Nursing
Fox Valley Technical College
Appleton, WI12.2009
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Decision-Making
- Work Planning and Prioritization
- Flexible and Adaptable
- Good Judgment
- Scheduling and Planning
- Performance monitoring
- Training and Development
Timeline
Program Manager
Pnuma/Productive Living Systems
06.2009 - Current
Psychiatric Care Technician
Winnebago Mental Health Institute
01.1996 - 04.2008
Associate Degree in Nursing - Nursing
Fox Valley Technical College
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