Melissa Horrall
Gulf Shores,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am a hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
28
28
years of professional experience
Work History
Server
The Chicken Place
Ireland , IN
2023.10 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Deputy Clerk Elections Department
Daviess County Courthouse
Washington , IN
2022.01 - 2024.04
- Assisted in preparing and maintaining official records and documents.
- Reviewed incoming correspondence for accuracy and completeness.
- Input all voter registrations and maintained voter files.
- Help set up for early elections / elections.
- Made sure requested absentee ballots were sent in a timely manner.
- Provided administrative support to the clerk when needed.
Lease Data Entry / Payroll
Elmer Buchta Trucking
Otwell , IN
2005.07 - 2021.12
- Maintained accurate records of all data entered into the system.
- Ensured compliance with company policies and procedures related to data entry operations.
- Performed quality control checks on incoming data to ensure accuracy prior to entering into the system.
- Maintained database by entering new and updated customer and account information.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed, corrected or deleted data, verifying customer and account information.
Server
The Millhouse
Jasper , IN
2005.05 - 2020.03
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Cleaned tables and chairs to prepare dining area for next customers.
Cocktail Server
Caesars Casino & Entertainment
Elizabeth , IN
2000.05 - 2003.09
- Communicated with customers to take drink orders accurately.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Provided excellent customer service at all times.
- Provided exceptional service to high volume of daily customers.
- Took drink orders from tables and bar area and relayed to bartenders.
Server / Bartender
Bynums Steakhouse
Indianapolis , IN
1996.06 - 1999.09
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Basic
Mooresville High School
Mooresville, IN1986-05
Skills
- Document Preparation
- File Maintenance
- Administrative Support
- Light Bookkeeping
- Database entry
- Scanning and copying
- Proofreading
- Mail handling
- Schedule and calendar management
- Telephone Etiquette
- Processing mail
- Administrative tasks
- Mail Sorting
- Confidentiality
- Guest Engagement
- Food Running
- Table Setting
- Food Delivery
- Beverage Preparation
- Service prioritization
- Exceptional customer service
- High-volume dining
- Cash Handling
Accomplishments
- In 1996 I was the recipient of the American Express Server of the Year Award
Timeline
Server
The Chicken Place
2023.10 - Current
Deputy Clerk Elections Department
Daviess County Courthouse
2022.01 - 2024.04
Lease Data Entry / Payroll
Elmer Buchta Trucking
2005.07 - 2021.12
Server
The Millhouse
2005.05 - 2020.03
Cocktail Server
Caesars Casino & Entertainment
2000.05 - 2003.09
Server / Bartender
Bynums Steakhouse
1996.06 - 1999.09
Basic
Mooresville High School
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