Melissa Houston
Deltona,Florida
Summary
Medical professional specializing in patient care and record management, enhancing patient experiences and optimizing appointment scheduling. Experienced Medical Assistant with a strong background in direct patient care and medical office management. Focused on achieving high levels of patient satisfaction while ensuring compliance with regulatory standards. Proven ability to build trust and rapport with patients through effective communication and interpersonal skills.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Medical Assistant
AdventHealth
Deltona, Florida
11.2023 - Current
- Coordinated patient follow-up visits and scheduled appointments efficiently.
- Managed patient records using electronic health record systems to enhance accessibility.
- Administered injections, medications, and treatments as directed by physicians.
- Assisted healthcare providers during examinations and procedures to improve workflow.
- Took vital signs and patient histories to support physicians in delivering care.
- Prepared patients for examinations, ensuring readiness and comfort.
- Facilitated communication between healthcare providers and patients to optimize care delivery.
- Coordinated patient referrals to specialists and services efficiently.
Clinical Supervisor/Medical Assistant
HCA Healthcare
Lake Mary, Florida
04.2020 - 11.2023
- Supervised clinical staff to ensure adherence to established protocols and standards of care.
- Developed training programs for new clinical staff, enhancing onboarding effectiveness.
- Coordinated patient care activities and interdisciplinary team meetings for optimal service delivery.
- Reviewed case notes and documentation to maintain compliance with regulations.
- Participated in team meetings to share best practices and improve client care outcomes.
- Created and implemented improvement plans to address deficiencies and drive enhancements.
- Provided direct supervision, including orientation, training, and development of clinical staff.
Home Health Aide
Vitas Hospice
Orange City, Florida
02.2018 - 07.2021
- Provided personal care and assistance to patients in their homes.
- Assisted with daily living activities, including bathing and meal preparation.
- Supported emotional well-being through companionship and active listening.
- Documented patient progress and care plans in electronic records system.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Certified Nursing Assistant
Orange City Rehab
DeBary, Florida
09.2016 - 12.2017
- Developed personalized care plans for residents in collaboration with healthcare team.
- Documented resident care activities accurately in electronic health record systems.
- Supported patients with daily living activities, including bathing, grooming, and dressing.
Certified Nursing Assistant
Sunrise Assisted Living
Staten Island , NY
01.2013 - 07.2016
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided companionship and emotional support to enhance resident well-being.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Education
Associate of Arts - Registered Nurse
Daytona State College
Daytona Beach, FLMedical Assistant -
NHA
01-2020
GED -
New Dorp High School
New Dorp01-2012
Skills
- Patient care and support
- Electronic health records management
- Vital signs assessment
- Medical terminology
- Team collaboration
- Staff training and development
- CPR certification
- Referral management
- Patient appointment scheduling
- Staff training
References
References available upon request.
Certification
Medical Assistant
Timeline
Medical Assistant
AdventHealth
11.2023 - Current
Clinical Supervisor/Medical Assistant
HCA Healthcare
04.2020 - 11.2023
Home Health Aide
Vitas Hospice
02.2018 - 07.2021
Certified Nursing Assistant
Orange City Rehab
09.2016 - 12.2017
Certified Nursing Assistant
Sunrise Assisted Living
01.2013 - 07.2016
Associate of Arts - Registered Nurse
Daytona State College
Medical Assistant -
NHA
GED -
New Dorp High School