Melissa Howard
Hiawatha Behavioral Health
Manistique
11
years of professional experience
Dedicated I/DD Case Manager with experience supporting vulnerable individuals through assessments, care planning, and community resource coordination. Known for clear documentation, organized follow-up, and strong relationship building. Focused on improving client outcomes through timely problem-solving and dependable service.
Work History
I/DD Case Manager
5 Years 9 Months- Coordinated person-centered service plans with multidisciplinary care teams.
- Completed client assessments and updated case records for accurate treatment coordination.
- Connected clients to behavioral health, housing, and community support resources.
- Monitored service progress and adjusted care plans to address changing client needs.
- Documented contacts, interventions, and referrals in compliance with clinical standards.
- Guided families through available services, eligibility requirements, and next steps.
- Improved case workflow consistency through organized follow-up and timely documentation.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Substitute Teacher, K-12
4 Years 4 Months- Managed classroom instruction across K-12 settings, maintaining continuity with lesson plans and school expectations.
- Adapted quickly to diverse grade levels, subject areas, and student needs.
- Reinforced teacher directives, behavioral standards, and daily routines with consistency.
- Monitored student progress, attendance, and classroom engagement throughout assigned periods.
- Supported special education accommodations and inclusive learning practices as needed.
- Maintained orderly learning environments by redirecting behavior and resolving routine disruptions.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Bachelor of Science - Community Services
Skills
Organization and multitasking
Time management
Client advocacy
Case management
Case documentation
Active listening
Community engagement
Relationship building
Timeline
I/DD Case Manager
Hiawatha Behavioral Health
01.2021 - CurrentRead More
Substitute Teacher, K-12
Manistique Area Schools
10.2015 - 02.2020Read More
Central Michigan University
Bachelor of Science from Community Services
Read More